Bioness Medical, Inc.Reviews of bionessmobility.com

just terrible service

I purchased my first Bioness for $8500. That was a reduced price because the New L300 was due to come out in six months. When I was contemplating waiting I was encouraged to purchase now as I would be offered an update rate for the new product. Of course you have no choice but to update as everything on the old becomes obsolete. My update rate was $4500. In all I paid $13,000 when a new L300 is only $9300. I can’t get a response from Bioness as to why I paid so much more

To start I filled in two successive online web forms - nil response. Second phoned in got cut off no call back followed by an attempt by me to call back - no answer. Sent e-mail and got a response offering me a meet in Monterey (I live in Los Altos Hills). Met an excellent lady in Monterey. She thought I was from Salinas and had a problem on the right. In fact I have stroke damage on the left. Was there another John Knight in Salinas? She had spent the earlier part of the day in Cupertino 5 miles from my home. The following day I received a reminder re the Monterey appointment! Chris is tina gives good phone support but her voicemail msg states that she'll return calls within 48 working hours(6 days??). Sales needs attn in a big way

"iIt;s ALL about the money" at Bioness. It is unfortunate that they are taking advantage of the disabled. After paying almost $5000 out of pocket less than a year ago a new product came out. I was reissued that it was a much better product and would be even happier with it. I paid an additional $2500 for the trade-in. To my surprise I did not like the new device and called 2 days later to return it and get my old device fixed. The representative, was not only rude but dismissive of my needs. Placing the blane on me. This is NOT a luxury item this is a MEDICAL device to help me function to the fullest. With 3 children I need all the help I can get! Unfortunately, I doesn't seem like helping people is Bioness' main goal rather making money at the expense of those in search of help.

Ridiculous that this company would charge the amount of money they do on a product that could potentially help people recover from traumatic accidents. Companies like this should be ashamed of themselves and are a big problem with the medical field today.

Bought one expensive $ 5500 too much pain in electrode discharge never got any follow up from representative I would not recomend this device try Saebo , not shocking therapy

I have never worked with such an unorganized and unresponsive company. It would be amazing if I never had to deal with them again. The only bad thing about this is their product is amazing. It truly works wonders if they can actually do their job to get their product to their customers.

No product doesn’t work and I’ve paid about 15000 Canadian dollars and Susie can’t fix it You make faulty equipment Ithis is me second Bioness I give it a zero star