Bioness Medical, Inc.Reviews of bionessmobility.com

I haven’t given up yet, but so far, the device has done nothing for me. DiPesh has been very patient and tried several different adjustments, but to no avail. Still trying, but for now, it’s been nothing but disappointment.

The Bioness hand and leg device have been great for my son over the years but the wonderful customer service that it once offered from technical support and supplies no longer exists. You can't hold but only leave a message that may be returned two days later when you're not home. Then they only leave the once message and never try again. Very frustrating when a device that costs thousands of dollars and I pay a yearly insurance premium on it and then I can't get a phone call when it isn't working.

After I went to the showing and met Laura (she was great) and decided to go with your product is where the problems began. I was told and quoted 5,530.00 by Brandi Donato (#00027401) then MS said they would help since I have Primary Progressive MS. I then talked to Ernest Escanuelas and the quote went up to 8,375.00 because I asked for hardship since I don`t have a job anymore and only make SSD check. I was very upset about the bait and switch that was pulled on me. So as far as I`m concerned Yes I like the product but will post about what happen to warn others of the shady practice your company pulled. Then they wrote me this;Hi William - Thank you for leaving us with this comment, we value hearing back from our users. We are thrilled that you enjoy our product, however are very sorry that you had this experience. We will have a Bioness representative reach out to you to see if there is any additional support we can provide. As I expected they did NOTHING !!! So DON`T TRUST THEM !!!

The equipment's battery already has an issue after 1 month , the user manual said it is good fopr 6 months, I called for help , I was refrred to call the technical support , then the voicemail mesage said , send an email , rediculous way to handle customer service

I could not tolerate the electric shocks, so I want to return the device within the 30-day return window. The Bioness representative will return my calls. I have left message after message, email after email with Christina Harper, my customer support representative. I paid cash (not through insurance), so I’m wanting a full refund. This is extremely frustrating. My next step is to refute the credit card charge

My name is Monique McIntosh. I purchased the L300 in April. I returned it well within the time frame allowed for returns: and return was confirmed. I have not yet received a refund of almost 3,000.00. I had no problem reaching the Representative prior to receiving the brace. Now I'm getting his voice mail. Need funds credited back to my card. This is negatively effecting my credit.

We have continued to try and make it work, and still working with our local rep, but the unit for his calf is too strong and turns his right foot out and it is not helping, it is making it more difficult for my husband to walk. His stroke back on 6/29/20 affected the right side of his body. Again we are working with Jennifer Carter and trying to get it corrected, but my husband has been very frustrated because the trial ones he used seemed to work well. And when Jennifer is there using her Ipad to control the intensity it works much better but does not stay like that when we go home from therapy.

My device does not work so far. From what we can tell, it wasn't programmed correctly from the facility. Because their is no facility close by we have to wait 2-3 weeks for an appointment and then drive 90 minutes to be seen. Currently my device has been sent back to the rep to see if it can be fixed. I've had it over a month and not gotten any use out of it. Brat 15000 dollars I've ever spent...