Average
Based on 1,133 reviews
Birchbox3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 110 reviews with 3 stars · Clear filters
Shay K.
Offer items for sale, then when they are purchased, send you a message saying the item is not available. For my inconvienence, they give me a code for free shipping - whoppee😒 Not good customer service in my opinion
Reply from BirchboxNov 12, 2015
Oh no! So sorry for the trouble here, Shay. I'd love to take a closer look at this and make it up to you. Would you mind sending us an email at [email protected]?
nicole H.
I get the same stuff each month/ boring
Reply from BirchboxNov 12, 2015
Thanks for taking the time to review us, Nicole! I'm so sorry to hear you haven't been enjoying your samples. We'd love to update your Beauty Profile and ensure you're receiving fun samples! Would you mind sending us an email at [email protected]?
L.mcd
I have had good experiences with help.
Heather T.
It started great, I love getting my box every month. It's my self pampering, and I enjoy it. But the last few boxes have been disastrous, and I'm Disappointed. The customer service center is excellent, swift, prompt, and informative. And they always go above and beyond to make the situation right. I understand, the samples are just that, samples, but I enjoy the sense of self indulgence that goes along with this experience.
Reply from BirchboxNov 12, 2015
Thanks for taking the time to review us, Heather! I'm so sorry to hear the past couple of months have been troublesome. We definitely want this to be a fun indulgence. :) If there's anything we can do or check on for you, please let us know! You can reach us at [email protected]. :)
Hillary H.
I really love the points for reviews and the fact that they can be combined with promo codes for great savings on a lot of my favorite brands. I have had a few issues with shipping over the last few years and while birchbox used to address these things swiftly and attentively, I have taken a hit twice in the last few months. Twice I had to toss full size orders without any replacement when I let them know their packaging was not adequate and my products spilled. I am sticking with them until January having just placed (but not yet received!) my first full size order since the last incident.
Reply from BirchboxNov 12, 2015
So sorry to hear about your damaged order, Hillary! We'd love to replace this for you. Would you mind sending us an email at [email protected]?
karin L.
I enjoy receiving new products each month to try. With BB I wish there was more product to try in the samples. Over this past year I have received more mascara then what I could use & unfortunately the product dries up! I can only ask for more variety & a higher grade to the sampling 😊
Reply from BirchboxNov 12, 2015
Oh no! So sorry for the trouble here, Karin. You should not be receiving dried-out products. We'd love to take care of this for you at [email protected]!
Leslie S.
I have ordered 2 full size orders from birchbox so far and in both orders some of the products were damaged. I could still use them but they were dented.
Reply from BirchboxNov 12, 2015
Oh no! So sorry to hear you've received damaged products, Leslie. We'd love to take care of that for you! Would you mind sending us an email at [email protected]?
Hannah Marie F.
Birchbox, as a beauty platform in the vein of Sephora and Blue Mercury, is excellent. Good variety, names across different levels (from those targeting makeup/hair/fragrance beginners to medically-tested professional products), a good range of prices, and generally very user-friendly. Shipping is seamless, customer service is perfectly fine, returns are a bit of a pain - but no more so than anywhere else. The absolute failure - and the thing that prevents Birchbox from getting 4 or 5 stars and made me SERIOUSLY contemplate giving it 2 stars - is precisely what they advertise. The monthly Birchbox has been consistently a disappointment. Regardless of my ratings, regardless of my listed preferences, I consistently (as in EVERY SINGLE MONTH) received items that I had expressed ACTIVE disinterest in (i.e. fragrances), received products that were inappropriate for my preferences (i.e. a product for oily skin when I have dry, sensitive skin), and multiple times did not receive products that I was slated to receive. All in all, the website is fine, but Birchbox as a monthly subscription packet served me as a complete and utter failure.
Reply from BirchboxOct 14, 2015
Hi Hannah, I'm so glad you've been enjoying our product variety and apologize for the trouble here! We'd be happy to chat with you about this and assist. Would you mind sending us an email at [email protected]?
