BirdeyeReviews of birdeye.com

Terrible service. Stealing customer money. There is nobody working in United States and they never return their phone calls. Theft, just, theft! Update: Got a call before this year's end in December from a Birdeye rep. Asking to remove their bad review that was so well deserved, Had a meeting with these Indians and then their sales agent. Took responsibility for nothing and not much has changed at this company over the last year. They simply don't give a damn about their customers. No remorse at all. Asked for $3000 upfront per year, going up from $165.38 monthly just 9 months ago. What a shame, honestly. 1-Star performance through and through. Bye!

So, Gavin sent me a cold email out of the blue, that looked somewhat personalized and thought out. And they must know about their own reputation since they're now using a domain "trybirdrank.com" that doesn't even resolve to their main website and his email didn't have a signature with company name, website, or even a phone number. His email asked it would be okay if he provides further details. I responded back (also leaving out any contact info in my email signature like he did) and a few minutes later the phone rings. He wanted to get some time to talk, but didn't want to talk now. Odd. I had a simple question because he said that using their system, the recipient (or person you're asking to leave the review) doesn't need to log into Google to leave it. I brought up that we've tested our review link sent from our CRM and I guess we're all just always logged into Google, because if we scan our QR code or if we click the link we text, it always is super easy. And HE HUNG UP ON ME.

Our company has been a client of Birdeye for almost four years. While the product has been great the customer service is terrible. I requested to cancel our service and have been given the run around for almost a week. I have called and emailed numerous times. The continual delays is a strategy to prevent cancellation before our renewal date. The positive experiences are now greatly outweighed by the terrible and unethical customer service.

After requested the cancelation of the services, this company is still charging the credit card on file. It is a waist of money and time. No customer service. Just scam.

When you see this company run. They are scam artists Indian company that prey on small practices . we had tried to integrate Birdeye with nextech our EHMR system for scheduling and patient encounters to collect payments for procedures through their widget and we have lost $22,000 from patient disputes, despite documentation, with no meaningful resolution. Lack of Integration with Nextech – Still unresolved, meaning BirdEye failed to deliver its promised functionality. They continued to auto renew the contract despite these disputes without informing our clinic this was going on or resolving them before we brought it to their attention. And it was never resolved.

I used their service for 12 months and when I called to cancel as I was no longer requiring their service due to a business shift, they put my account on hold for 6 months and just stayed charging me again. Absolutely dodgy sales and retention tactics. Birdeye is handy tool for business but horrible way to cheat people out of their money. Shame on them

I completely agree with what other reviewers stated, it is 100% accurate and reflects my own experience. Canceling with this company is an absolute nightmare. They make you jump through hoops, scheduling multiple meetings only to ghost you and falsely claim you didn’t show up. Here’s the reality: They don’t send the meeting link. They ask for your phone number but never actually call. My original contact, who appears to hold a account executive position, has also chosen to be completely unresponsive. I carefully reviewed my contract and provided the required 90-day notice to cancel, yet they continue playing games. Fortunately, I have everything documented, and the credit card they had on file is now inactive—so we’ll see how this plays out. This entire experience has been frustrating and stressful. I would definitely NOT recommend using this service. The hassle is simply not worth it.

I initially had no issue with the 12-month subscription term; however, the platform auto-renews without any prior notification. To make matters worse, they require a 90-day notice period before renewal, which is unreasonable. When attempting to cancel, their team tries to upsell an unnecessary product. If you decline, they abruptly end the conversation and ignore follow-up emails requesting confirmation of the cancellation. When calling again, you are simply told that someone will return your call within 48 hours—yet no one does. To prevent unauthorised charges, I have contacted AMEX to block my card, as it appears, based on other reviews, that they may continue charging even after receiving written notice of cancellation and multiple follow-ups. Finally, at $577.50 AUD per month, the service is overpriced for what it offers—sending review requests and maintaining directory listings, a task that only requires a one-time setup. It is simply not worth the cost.