Great
Based on 616 reviews
Birdy Grey4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89.Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.
Birdy Grey (birdygrey.com) has 616 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 104 reviews with 1 star · Clear filters
Nathalia
My house burned down yesterday. They still delivered my dress to my house that is no longer even standing … would have appreciated if we would have been notified and the package would have been taken back until we were able to get it
SBS
Birdy Grey is a horrible company selling sub standard products. They cannot even fulfill their own orders TO WEDDING PARTIES!!!!! How do you run out of a tie for a wedding party you have already committed to service?? It is absolute and total insanity!!!!! The say it will be in stock on April 1 and it’s. It in stock???? I have screenshots! And don’t get me started about the seams on these suits……I will never buy a suit from them again…..would return this one but have to have it for a wedding party….
Mom of Maid of H.
Birdie Grey sent the wrong style of dress with the wrong size TWO times. My daughter is now without a dress for her sister's wedding. Not reliable at all.
Anon
What’s with the 2XL and 3XL sizes and only an XS option??? The XS is definitely not a 0/00. Fits more like a small or medium (4-6). Insane. The XS is a huge bag on me and I had to pay $180 to get this dress to even remotely fit me. I spoke with other bridesmaids that ordered and it all fit them poorly. The size inflation is soooo real. Birdy grey, you need to start catering to all body types please! Free custom sizing would've been helpful - especially since it appears each dress is made to order (9 week production time)
Reply from Birdy GreyMar 23, 2026
We’re really sorry this was your experience - especially having to spend extra on alterations just to make the dress work. That’s incredibly frustrating. We aim to offer inclusive sizing, but we hear you that the fit didn’t feel accurate in your case, and that’s not how it should feel when you order. Thank you for calling this out, as feedback like this helps us take a closer look at our sizing and how we communicate fit, so we can do better going forward.
Devon M.
I ordered a dress from Birdy Grey for a wedding months in advance (December 2025 for an April 2026 wedding). The first package never arrived, and the replacement order is now also lost in transit. Customer service repeatedly assured me the packages would arrive, downplayed my concerns, and pushed blame onto the carrier, even after I asked for proactive help. I have spent countless hours contacting both Birdy Grey and the Gofo (their horrible carrier of choice) customer service line with no resolution. They agreed to rush ship out a replacement dress from their US-Based warehouse (all other dresses were made and shipped from China) but the dress I ordered was not in stock so they’re sending out a dress in a random style that matches the wedding’s colors, which, in my eye, is not a fair solution. Given that the wedding is approaching, I am left with no other options. I’m extremely frustrated that a company specializing in weddings, a highly time-sensitive industry, does not take responsibility for lost shipments or provide reliable fulfillment.
Reply from Birdy GreyMar 23, 2026
We’re very sorry to hear about your experience and understand how stressful this must feel, especially with an upcoming wedding. We truly appreciate you taking the time to share this feedback, as situations like this are taken very seriously. While shipping issues can occasionally occur once a package is in transit, we recognize that it’s our responsibility to support you with timely and effective solutions, and we regret that this was not your experience. Your concerns regarding communication, resolution options, and overall handling have been noted, and we will be reviewing this internally to help prevent similar situations.
Russell
Absolutely awful delivery experience. It blows my mind why companies like yourselves choose to use ontrac or veho for shipping and fulfillment. It's slower, their customer service is terrible, and I've never had a package delivered correctly the first time. I will be going to a competitor based on your shipping alone.
Reply from Birdy GreyMar 6, 2026
Hi Russell, thanks so much for leaving this review. We're so sorry that you experienced a difficult delivery on your last order. Our team uses dozens of carriers for delivery, based on zip code analysis, to ensure you receive your package as quickly as possible. Our customer service team also notes all customer feedback at the carrier level, so I will make sure to document your delivery experience and provide feedback to OnTrac. I do hope you give us a try again in the future!
Olivia
Lost order…. No communication regarding missing order until I reached out to inquire.
Reply from Birdy GreyMar 23, 2026
We’re so sorry for the frustration this caused and appreciate you bringing it to our attention. Once an order leaves our warehouse, delivery is handled by the carrier, and with the high volume of daily orders, we’re unable to track each one individually. That said, we take accountability and hope that our Customer Care team was able to assist you promptly and resolve the issue to your satisfaction.
Luz C.
Email says it’s delivered but tracking number says it hasn’t even shipped yet.
Reply from Birdy GreyMar 23, 2026
We apologize for the confusion regarding your order’s tracking information and appreciate you letting us know. This helps us identify any gaps in our shipping process. Please reach out to our Customer Care team at [email protected], call or text +1 (323) 538-0608, or use live chat on our website so we can investigate and resolve this for you promptly.
