Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Bitwarden
With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Bitwarden (bitwarden.com) has 359 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
A basic feature is missing: the sorting of the passwords. Paid users have requested that for many years, the devs have said many times it was in the works and soon released and they lied each and every time. The program is working well, but the usability is nowhere near its competitors because of that missing feature. After 7 years, the devs have not implemented a simple sort so that, for example, you can see the most recent passwords added or modified: indeed, you can't even do that!
JS
Jack S.
Login in App möglich, online Passwort falsch
Wie kann es sein, dass ich mit meinem Masterpasswort über bei Handy einloggen kann, über die Web-Anwendung mir aber gesagt wird, dass das Passwort falsch ist? Wie kann das gehen? Es betrifft auch weitere Personen die ich kenne
AS
Andy S.
They don't care about their customer's voice
It used to be a good software until they introduced this stupid stupid "Fill" button and was deaf to all the outrage on reddit and did not revert it the first very day (and they didn't still).
I've cancelled five paid accounts because of that and I'm looking to move somewhere else.
Reply from BitwardenMar 10, 2025
We appreciate your feedback and understand your frustration. You can actually customize autofill behavior: Instead of the Fill button, you can set up your browser extension to autofill when selecting the vault item itself. Take a look at this resource: https://bitwarden.com/help/auto-fill-browser/
AC
Albert C.
They lock you out of your account if…
They lock you out of your account if you don't want to add 2fa on your email. So now I can't access my credit cards or passwords from my phone.
JA
James
Unacceptable
Can't even get properly started because Bitwarden's data importer isn't even capable of bringing in all my data from another provider, and fails to advise that it hasn't brought everything across. This is a great way to switch providers and risk later discovering that you've lost some of your data forever. It would be one thing if it honestly acknowledged that it couldn't transfer certain types of data. But to pretend it's performed a task when it hasn't is unacceptable. I've tried four password vault systems - Dashlane, LastPass, 1Password and Bitwarden. None of them are competent. This industry is a mud fight with a gangrenous broken arm in a trench in a tank battle in the rain at night in winter during a blizzard on a cliff overhanging an erupting volcano in a nuclear fallout zone during an earthquake under a falling meteorite on a planet being hit by an asteroid while it's being sucked into a black hole.
VG
Vance G.
Unable to cancel account
Unable to cancel account, Payment processor that this company uses does not accept Canadian bank Visa/Interac Debit cards. No problem the last payments until this year. I had to cancel and delete Bitwarden account and go with a free open source offline password manager. I think that this is an American thing. I have uninstalled this app from al my devices and computers. You should not have to pay to use a password manager in this day and age.
Permanent boycott of USA products and services.
KR
Kristian
Beware: Passwords stop working - vaults disappear and then come back
A number of the recent reviews look like they are bot generated to push the real reviews below the line. So here's a real report on what we have experienced with Bitwarden...
We have had multiple occasions across multiple staff where Bitwarden states an invalid username / password then despite no change, starts working again, days or weeks or months later. Despite no change to the computer or the passwords.
The support does respond and they do try. I've been through them multiple times and they always ask me to do a bunch of things, try this...clear that...reinstall...This generally doesn't work and then they want me to provide a list of info which in itself is time consuming for something that should just work.
Even when we can access the platform itself, we have also had vaults which disappear randomly and then re-appear again.
The effect this has on our business is that to varying degrees, the staff end up employing work arounds which may compromise security. Additionally, we can't respond to customer queriers efficiently which increases the costs of providing our service and in some cases we are unable to calculate the charges we should be passing on to our customers because we can't access the platforms we need to obtain that data.
The system seems so fragile, that we then end up petrified that if we do anything it will completely delete the vaults and completely remove the credentials we have stored in it, causing a major administrative issue.
The net effect of this is that you end up stuck paying the bills for a service which doesn't work properly.
If you think I'm the only one having these issues, check their community board. Let's just say that it doesn't appear to be an isolated incident.
The warning here is that using this service poses a significant operational risk to your business. I have no reason to believe that there is any reason for concern with respect to the security of the data...In fact it's so secure, not even we can access it...(insert angry face emoji)
As mentioned, our experience is clearly not an isolated event and we have been experiencing these challenges for close to two years. This indicates that Bitwarden have had time to fix it and have either chosen not to or been incapable of fixing it (perhaps their zero knowledge encryption makes it difficult). Either way, as a customer, I don't really care. I pay and I want it to work....And it only does that sometimes...
If was an investor in this business, I would determine whether this was the CEO underinvesting in the tech despite the requests of the tech team in order to spike profits (and I would request that the board remove them) Or if I have had my CTO not responding to this issue in a timely manner, I would fire the CTO as the presence of these bugs fundamentally undermines the reason Bitwarden's customers pay for the service and they only retain that customer due to the fear of losing the data and the difficulty in accessing it to migrate it to another service.
As a paying customer I feel like a mug because 2 years or so later I'm still paying for a half developed, half working solution.
Reply from BitwardenJan 8, 2025
Thank you for your feedback. Please check your TrustPilot inbox - the Bitwarden team would like to work with you directly on addressing these important issues.
DB
Didzis B.
Does not allow to login with correct password
Created account, but it is not possible to login despite the password is correct. Hint sending to email also does not work.
Reply from BitwardenFeb 6, 2025
Please re-check your password. Also, if using the mobile app make sure you have the latest version