Excellent
Based on 3,797 reviews
Bivvy Pet Insurance4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com
Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 102 reviews with 3 stars · Clear filters
George
Not much to review yet. Just enrolled. Ask me again in about 6 months. So far so good…
Reply from Bivvy Pet InsuranceJun 14, 2022
Hi George, thank you for the review! We're so excited to be able to welcome you to the Bivvy family. Thank you for choosing to work with us. https://bivvy.com/
GAIL T.
I tried to use my bank card and it wouldn't take it. I wasted valuable time trying to find out why, Finally I used by bank account and it took that.
Reply from Bivvy Pet InsuranceJun 10, 2022
Hi Gail, we're sorry to see that you're disappointed. We do accept credit cards, debit cards (also known as bank cards), and connected bank accounts as forms of payments. Regardless of your troubles, we're so glad you've joined Bivvy! If you continue to experience difficulties with your account, please contact us at 855.434.3744. or [email protected]. https://bivvy.com/
Joe L.
I'm still a little confused. You guys took my money but, after all my info done, I received emails to finish registration.
Reply from Bivvy Pet InsuranceJun 3, 2022
Hi Joe, thanks for choosing Bivvy for Nellaa! Nellaa is all signed up for Bivvy pet insurance and Wellness Care. We've confirmed you're off of our marketing email list. If the issue continues, please reach back out!
Molly H.
I already signed up for the wellness coverage??? Why am I getting emails telling me to sign up???
Reply from Bivvy Pet InsuranceMay 11, 2022
Hi Molly, thank you for the review! We've looked into your account and it does not appear that you've signed up for our Wellness Care add-on, which provides coverage on routine and preventative care. If you log in to your Bivvy account, you can add it from your pet parent dashboard. If you'd like any assistance with this issue, please reach out to us. You can contact us through any of our social media platforms, send us an email at [email protected] or give us a call at 855.434.3744.
Kelly
I'm not certain what you are looking for... so far I've done an app, I've paid, I'm waiting. I don't have anything except a bunch of emails from your company asking how you did. You've done nothing so I can't rate your ability to let me enroll.
Reply from Bivvy Pet InsuranceMay 6, 2022
Hi Kelly, thank you for the review! With Bivvy, there's no need for an insurance card, as we work by reimbursing our pet parents. If your pet faces an unexpected accident or illness, simply upload your claim online through your pet parent portal and we'll review your claim as soon as possible. We'll reimburse you for any approved claims. https://bivvy.com/
Karla T.
Although I haven't been able to test the policy and make a claim thus far as I am still in the waiting period, I feel as though I just gave money to a simple about me page. The bivvy homepage is minimal at best but very much lacking in resources, information and aid. I am unable to change my payment schedule as I am with regular insurance, there's no resources or points of direction to aid me in finding proper helathcare for my pet, again, as you would with regular insurance and coverage topics are really vague. I'm hoping that this would be a great alternative to Care Credit as that is very hard to be approved for, but comes in handy in a crisis. I haven't yet been able to put it to the test yet, but I'm will tk give this the benefit of the doubt.
Reply from Bivvy Pet InsuranceMay 2, 2022
Hi Karla, thank you for the feedback! With Bivvy, you can choose your payment date within your pet parent account and you can go to any licensed vet. Your Wellness Care also becomes active on the day you sign up. Please feel free to reach out with any other questions you may have. If you need to get a hold of us, please send us an email at [email protected] or give us a call at 855.434.3744.
Jennyfer K.
It was easy to sign up but I feel like I still don’t understand how this works. Navigating was a little confusing. Hopefully things will get upgraded
Reply from Bivvy Pet InsuranceMay 2, 2022
Hi Jennyfer, we're proud to provide you with our pet health insurance. If there are any specific questions we can answer for you, please reach out. If you need to get a hold of us, please send us an email at [email protected] or give us a call at 855.434.3744.
Tom K.
I remain a little uneasy re what might get thrown back as a pre-existing condition for a 15 year old cat. She has not had to been seen by a vet in over a year. All pet insurance has this clause without clear definition. I chose Bivvy because of the less expensive price. I can’t really review the product fairly until the first usage.
Reply from Bivvy Pet InsuranceDec 8, 2021
Hi Tom, we define pre-existing as showing signs, symptoms or having a diagnosis prior to coverage activating. Hereditary and congenital conditions that weren't showing signs or symptoms are within our scope of coverage. We aim to be transparent with our pet parents, so if you have any further questions regarding your policy, please reach out to our team.
