Blink FitnessReviews of blinkfitness.com

Truly dissapointing experience with this gym. I cant believe at one point I was so eager to join. Now that I canceled they are reporting me for owing a balance. Worse part is when I canceled I did that in the gym. I paid the amount owed. They didn't send any records to their corporate office to close. Just horrible experience and everyone including the gym operators are playing victim. If i could give 0star I would

I joined the gym before covid and I liked it very much. However when covid-19 came they made it very difficult to keep membership on FREEZE. I am 75 years old and I am vulnerable so I need to shelter in place til fully vaccinated. I made many efforts to maintain my freeze and the website kept changing their access. I did not want to cancel but it was the only way I could stop billing. Which I am still working on.

Customer service is nonexistent. Emailed when they reopened after pandemic. Received automated response saying someone would reply shortly. No one did. Then they sent a survey asking about my experience with their customer service. Gave a rating of one (like here). Survey asked if I’d like someone to contact me. No one did. THEN they implemented a reservation only system to schedule my workouts. This system requires downloading a mobile application. When I read their privacy policies I felt uncomfortable but attempted to download the app anyhow. Unfortunately the application is buggy and it wasn’t compatible with my android phone. I then requested technical assistance and received an automated reply stating that someone would soon assist me. Meanwhile, I wanted to work out, so I called on the phone. Apparently no one answers the blink phone, but they have a greeting that says they can’t answer the phone because they’re making other members happy. I on the other hand was very unhappy. The next morning I went to the facility at 6:30, when the gym is typically empty. I explained that the app didn’t work and no one answered the phone, so I wasn’t able to make a reservation. Even though the facility was virtually empty, the blink employee would not admit me into the facility without a reservation, and treated me not like a member but rather like a criminal. While they refused me entry to work out, they did let me go in to terminate my membership, which I did. I then walked over to their competitor, where I joined and worked out with no hassles. Lo and behold, ten days later I received an email from blink technical assistance. I explained the criminal treatment I received in a reply email and unsurprisingly never heard another word. (Except for a computer generated survey in which I outlined the unsatisfactory service I received and to which there was no response.) The moral of the story: when it comes to blink customer service, you get what you pay for.