BlockFiReviews of blockfi.com

ZERO customer service. They have no phone number. They have no way to contact them other than a BOT. Thats a complete waste of time as they just ignore whatever I add there. If they would actually respond to my request with the Bot as I see them try to do damage control in here that would be great. But they don't. I've been waiting 2 months now for a reply. They did say they would get back to me so I did get a ticket number but nothing since. I have replied to the ticket 5 times with no reply. I have since submitted a form with their BOT and they ignore that too. The two month old one is ticket 240760. The 2nd one has no ticket as I received nothing acknowledging I tried to contact them. This is one shady outfit. Beware! Just read all the reviews and you will see. I read their terms of service and privacy policy. Thats a bunch of words they don't follow themselves.

This is a fraudulent company. Don't try to work with them. You won't be able to get your money back. I registered, passed verification, and sent them my documents. Added 7500 to the balance, waited one week. After that, I tried to withdraw a small part of the deposit to an external wallet. I waited for two more days, after which I was asked to pass an additional verification. Passed the verification.. After that, they blocked my account and said they couldn't give me MY MONEY back!!! Do not try to work with them, they are scammers!!!

I am totally disgusted with the customer service at BlockFI. Here’s what happened to me. I attempted to transfer USD to my BlockFI account from my bank. BlockFI took my money but never credited my account. They then instructed me to wait 10 days and if the funds weren’t returned or credited to have my bank pull them back so I did. What did BlockFI do next? They reported a returned ACH on my account and REVERSED sales of BTC and ETH I had made during this time which cost me $2,000! Did I get an explanation of what I did to deserve this? No. What did they offer in compensation? $20… This company is the worst I have ever dealt with. Case number 260003. Update 6/22… same conclusion as previously stated, this company cares nothing for its’ customers. Your escalation led to another “pound salt” response. My loss ended up being about $3,000 as they also instructed me to maintain my crypto position that they put me in while this was worked out.

The interest accounts are very attractive and they gladly accept your money. However, if you want to withdraw funds and protect your bank account and identity, look elsewhere to put your money. In order to get an ACH or wire withdrawl, you must disclose your receiving bank name, user id and password! This info is absolutely not required to do either transfer! This information passed to a third party to accomplish the action. I finally got them to admit that they could do a wire transfer manually. However, two days were wasted with them trying to get me to disclose my bank credentials complaining that it would stress their operations personnel. For the manual transfer they want a copy of your identification, I used my DL, front and back and then use another third party to do live facial recognition. And my free wire transfer cost me $20. Their "customer support" is primarily by e-mail and they repeatedly fail to answer the asked question. In another situation, my financial institution made an error and left some of my information on a wire transfer for another individual. His money was sent to my account! BlockFi did not deposit the funds to my account due to the name mismatch. My financial institution advised me of their error and BlockFi contacted me to question the deposit. I repeatedly explained what had happened, but they somehow could not comprehend what had occurred. At one point they asked me to provide the other individual's account information! They blatantly lied to my financial institution saying I was not cooperating. All they had to do was reverse the wire transfer, all the needed information was right there on the inbound wire. It took 30 days to get the other individual's funds returned. And thanks to the one representative that actually did something and got the money returned. From my interactions with BlockFi, I feel like their employees do not want to do any work. They either want you to use their system, disclosing unnecessary personal and financial information, or do all the work for them.

THIS BUSINESS SUCKS IVE BEEN WAITING 5 BUSINESS DAYS AND STILL CANT WITHDRAW AND THE MARKETS ARE BULLISH. READ FINEPRINT BEFORE MAKING AN ACCOUNT WITH THESE PEOPLE Literally I don't know why I chose this company. I could've invested in xrp at 90 cents but NOOO now its at 1.80 If only blockfi didn't hold my money for hmm what is it now. 7+days and once you withdraw another business day to process security. Hell nah

I like BlockFi for earning monthly interest. However, they decreased the amount of bitcoin you could effectively earn interest on with very little warning, but I was able to pivot and figure something out. However, I went to withdraw bitcoin and found a new identity verification check - which I completed and was awaiting its review. But, then I found out 6 days later that the withdraw was canceled because they couldn't verify my identity. I emailed support as per the cancellation email, only to get an auto-response that the the inbox wasn't being monitored... I feel like they're essentially making stuff up to stop me from withdrawing the bitcoin and so I am starting to question the legitimacy of their entire service.

My BlockFi account has been pending for a month. This has been ongoing without acknowledgement from BlockFi or any response to my emails. I am worried BlockFi is a scam for harvesting personal data for identity fraud, as all they have done is taken my personal data and not responded to me.

1- Platform goes offline during high volatility. If BlockFi can't handle risk managing downside volatility without pulling the plug on its platform, it should at least disclose it. 2- Sources of return are not clear. Is BlockFi funding interest payments via new equity investments, realizing successful retail loans, or somehow making 4-6% posting collateral for savvy institutions. Why is there no clarity to the breakdown of sources of return? 3- Customer service follows up with me literally over a week after multiple calls and emails. Some users would have literally added a couple zeros to the amount held at BlockFi if some of these matters were more clear. Either BlockFi is an institutional quality crypto bank with adequate back office or its a fly by night crypto shop.