Bob's WatchesReviews of bobswatches.com

Bait and Switch they offered me a price for my submariner and then when I sent it there she said oh I thought it had a date on it. After I had sent her pictures. She says it drops the quote down tremendously. I said send me my watch back. She was sent pictures of the watch before I got the quote or sent her the watch.

As a seller, this experience was beyond abysmal. I was offered a price for my watch, subsequently sent the watch in and then was provided with what seemed like a common car salesman tactic. "Well the market changed, so do you mind if we hold on to the watch until the end of the week?". They asked to hold the watch so that they could see if the price would "go back up". I agree to this and then the end of the week comes with no contact, I reach out and the request is then to keep the watch until Monday. I tell them that this is not okay and I have another deal which I intend to use the funds for. Instead of working to resolve the situation, they ignored emails and phone calls until Monday. Monday comes and I'm then offered a cool 21.7% less than the hard copy quote I was provided (40% less than what the exact same watch is listed for on their site... So for potential Buyers, they're making 40% on you) or they can mail the watch back to me. Curious to see if I'll actually get my watch back or if the movement will be swapped. BUYER OR SELLER BEWARE.

I ordered a watch online, the photos of the watch stated “actual photo” I ordered the watch as a gift. The watch arrived in 24 hours. The watch that arrived was NOT the watch in the photo. Clearly this was an error on the part of the company. I reached out and spoke to manager Wes (who was very polite and responsive) who informed me originally that they would do everything to get me the right watcb. Unfortunately, ownership at Bob’s decided they would not in fact make the situation correct and send me the appropriate watch. Instead they would only offer a $200 credit for their error. I would not trust this seller and would not believe when website states “actual photo”. Buyer beware.

On going situation with Bob's Watches. I sent multiple offer requests for a couple of my watches to Bob's Watches during past year. I never bought or sold anything through them but they were interested in getting one of my Rolex watches on consignment and their offer was pretty good to me so I decided to go forward with them. I started chatting with Laura, who quickly provided me a FedEx label in order to send the watch over to them, to inspect it and then to put it up for sale on their website. I was pretty fast so I got the watch at FedEx in the next days and I informed Laura that the watch is in FedEx's possession and they should receive it by the next day. A few days pass and I reach out to Laura again, to check if they received the watch yet. I have been informed that due to weather issues nation-wide, there are some delays with FedEx deliveries all over and that we should have a little patience. I understood and kept waiting. I tried to reach out to them multiple times over the next period, every time their replies were slower or straight up non-existent, it got to a point where I have to send up multiple e-mails or to make a call in order to request an update, only to be delayed even more. Last week, Joe Alessandrini, the CFO of Bob's Watches, reached out to me over e-mail saying he will take a look over the file and get back to me the next day with an update regarding the whole situation, 5 days passed and still no call or e-mail back. I am extremely disappointed and this is starting to become a stressful situation for me. A situation in which I am needed to spend a lot of my free time to pursue them and to keep asking for updates, meanwhile I have no idea where my watch is currently located. I understand delays happen and I understand that you have no power over the third-party services you use such as FedEx, but at the end of the day, I would appreciate a smooth and honest conversation, where I am kept in loop and I am not simply left wondering what's going on. I hope this situation will turn over, but as of this moment, I am telling everyone to be aware in doing business with Bob's Watches. I am sure they are a legitimate business and they handle normal transactions pretty quickly, but due to having to deal with this problem, and them being so unresponsive. This really make me see them as unprofessional. I will update once the situation gets solved.

The purchase went smoothly. Shipping was a problem. What should have been a next delivery took 3 days, which meant someone had to be home waiting on FedEx to show up. That is unacceptable. Next the watch had additional scratches on the crystal that were not described in the condition statement. A return was initiated and according to the customer service rep the shipping and insurance cost are on the buyer. So, I spent $200 just to look at a watch that had to be returned. Don't buy from Bob's Rippoff Watches. I was asked to provide additional information. According to store policy buyer has 3 days to return an item, and buyer is responsible for return shipping. Making the buyer pay shipping and insurance is BS!!! Additionally, the scratch was not discovered until I tried the watch on on the 2nd day. At that point, returning the watch was my only logical choice. Regardless of the reason, if the buyer return the item within the 3 day window they should not have to pay shipping and insurance fees when the merchant likely has a shipping account that provides discounts. I am still convinced Bob’s Watches needs to reconsider their policies.

I just spoke with Rachel at bob’s watches. I wanted to sell back a rose gold yatchmaster two and purchase a yatchmaster with the oyster flex strap. Rachel offer me $16k for the watch that I paid them $28k for less than a year ago. Crazy! What a ripoff. I have bought multiple of watches from them. I never thought I would loose $12k on a Rolex. It’s actually impossible to loose $12k. I highly recommend you not to do this to yourself.

Terrible communication and service. I attempted to purchase a watch, provided my CC and drivers license. Received confirmation of order and was confirmed I would be notified of delivery. Never happened. I had to contact them to find out order was cancelled because they did not have the inventory that they had provided on website. I was provided a poor reason why they did not have the watch and had to cancel transaction through Amex. I would be very weary of orders via wire.

I am a jewelry professional with over 30 years in the jewelry industry. I don't appreciate my time being wasted by a sales person named Jesse. I was offered $1,800 for the Rolex watch. I accepted the offer and sent in the watch. It is in great shape. It's a 40 year old watch with barely a scratch on it. It was serviced 2 years ago by a Rolex certified watch repair man. Jesse proceeded to try and "work me" on the price after the watch was received. What a disappointment. A typical sleezy sales tactic. I would never recommend this company now. No way.