Reply from Boho Beach HutApr 27, 2025
Update:
Dear Susan,
We want to inform you that you have now been refunded in full.
We kindly ask that you update or delete your previous reviews, as the matter has been fully resolved.
Please understand, it is not our fault that your package was stolen after it was delivered to the address you provided. We fulfilled and shipped your order properly, and unfortunately, once a package is delivered, theft is outside of our control.
We appreciate your attention to this and hope you will update your reviews accordingly.
Thank you,
The Boho Beach Hut Team
Dear Susan,
We have thoroughly reviewed your case and would like to clarify the situation once again:
• This is now your fourth review posted under different names and accounts.
• You were clearly informed that once the dispute with your bank was closed, we would be able to process your refund.
• However, you refused to close the dispute with your bank.
• According to the information we have received, you were already refunded in full by your bank.
At this point, you have been fully reimbursed, and there is no additional refund due. Continuing to leave fake and harassing reviews under different names is not acceptable and is being documented.
We respectfully ask that you cease harassment through false reviews. Should you have any legitimate concerns, you are welcome to reach out to us directly at [email protected] so we can handle the matter professionally.
Thank you,
The Boho Beach Hut Team
