BOMBAY HAIRReviews of bombayhair.com

Reply from BOMBAY HAIRJul 27, 2026

Hi Sylvie, Thank you so much for taking the time to leave us such a glowing 5-star review! 💗 We are so thrilled to hear that you love our clip-in extensions, but hearing how much you appreciated our help truly made our day. Thank you for being such a valued part of the Bombay Hair family. Please feel free to reach out anytime if you ever need assistance in the future! Warmly, The Bombay Hair Team

Reply from BOMBAY HAIRSep 8, 2025

Hi Kristin, We’re truly sorry to hear about your experience and understand how frustrating this must have been. We ship all orders from Canada, and unfortunately, new tariff fees and import regulations were recently introduced by your country. These charges are determined by local customs authorities and collected directly by the courier, which is why they are not displayed at checkout on our website or receipt. We also regret that your overnight shipment was delayed. While we aim to ensure timely delivery, once packages are in the hands of the courier, customs clearance and carrier requirements (such as money order payments) are outside of our control. As a small business, we are actively working on solutions to better support our international customers under these new regulations. Please reach out to our customer care team directly with your order details, and we’ll be happy to review your case further and make it right where possible. Thank you for your feedback, it helps us improve. —The Bombay Hair Team