BraceLab Reviews | Read Customer Reviews of bracelab.com

BraceLab Reviews | Read Customer Reviews of bracelab.com

BraceLab reviews

Showing 319 reviews with 4 stars · Clear filters

Jayson D.
Nov 7, 2023
Ordering process was simple.
Ordering process was simple.
Reply from BraceLabNov 8, 2023
Thank you Jayson for your review! We are glad to know that the ordering process went smoothly for you!
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Charles P.
Nov 3, 2023
Easy to order and it was received…
Easy to order and it was received quickly The product itself was a disappointment as it didn't work to the level I expected
Reply from BraceLabNov 3, 2023
Thank you for your feedback, Charles, We are happy that the website worked well for you, but in regards to the brace working for you please reach out to our Support Team for them to help you troubleshoot the brace or initiate a return/exchange.
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K H.
Oct 31, 2023
shipping was quick thank you
shipping was quick thank you
Reply from BraceLabOct 31, 2023
Thank you for your review! We are glad you had a positive experience with us at BraceLab!
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Cate
Oct 26, 2023
Best on the market, with one gripe
Most durable, comfortable, and effective thumb splint on the market. Website is very user-friendly. My one gripe is having to buy a new brace whenever the velcro wears out, which is too often. For the price, it seems like you could make a design where the velcro straps are replaceable or find more durable velcro.
Reply from BraceLabOct 26, 2023
Cate, thank you for your feedback. As BraceLab serves as the exclusive distributor of the US, we carefully consider and relay this feedback to the manufacturer.
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Janet
Oct 25, 2023
Seems great.
Seems great.
Reply from BraceLabOct 25, 2023
Thank you Janet for your review! We are happy to know you are enjoying your brace!
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Roy
Oct 22, 2023
Good customer service when an exchange…
Good customer service when an exchange was needed. However, the website should have contained more information about the product.
Reply from BraceLabOct 23, 2023
Thank you for your review. We're pleased to hear that you had a positive experience with our customer service team when you needed an exchange and your feedback is valuable to us.
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Tamera S.
Oct 20, 2023
The brace is great
The brace is great. My thumb is not. Past the stage the brace gives any comfort.
Reply from BraceLabOct 23, 2023
Thank you for your review Tamera! We appreciate your feedback!
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Kristin R.
Oct 11, 2023
I like how low profile the brace is
I like how low profile the brace is. It takes a little getting used to but I like being able to manipulate its shape/size.
Reply from BraceLabOct 11, 2023
Thank you Kristin for your review! We are happy to know that you are enjoying your brace!
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