Average
Based on 353 reviews
Brain Tree Games3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 49 reviews with 1 star · Clear filters
ED
Missing pieces and customer service wasn’t great.
Reply from Brain Tree GamesMar 22, 2024
We sincerely apologize for the inconvenience caused by missing pieces and any dissatisfaction with our customer service. Please reach out to us directly with your order details, and we'll do everything we can to make it right. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve.
Rae
I ordered 3 puzzles on November 11 and today is November 27. They haven't been shipped or even packaged yet. The website says "in fulfillment". I tried online to get an answer as to when it might be shipped but no one talks on their chat site. The automation said they'd email and that hasn't happened either. I just tried calling and no one even answers the phone. Very disappointed in this company. If by some chance the puzzles should arrive soon or someone should contact me soon, I will write another review.
Reply from Brain Tree GamesAug 27, 2024
I’m very sorry to hear about the delay and the issues you’ve faced with your order. This is not the experience we aim to provide. I understand your frustration and sincerely apologize for the lack of communication and delays. I’m escalating this matter to our team to get a status update on your order right away. You should receive an email shortly with more information on the shipping and expected delivery. Thank you for your patience, and please feel free to reach out directly if you have any further concerns.
cheryl P.
ordered 4 puzzels on order 2717 only recieved 1 puzzel
Reply from Brain Tree GamesAug 27, 2024
I’m sorry to hear that you only received 1 puzzle from your order of 4. Please contact our support team at [email protected], and they’ll assist you right away. Thank you for your understanding.
David M.
Because there was a cockroach in my puzzle
Reply from Brain Tree GamesMay 30, 2023
We understand your concern and we apologize for any distress caused by the incident. Maintaining high hygiene and quality standards is of utmost importance to us at Brain Tree Games. We want to assure you that we have rigorous processes in place to ensure the cleanliness and safety of our products. While we cannot change the past, we would like to extend a personal invitation for you to visit our production unit and witness our stringent quality standards firsthand. We value your feedback and believe that seeing our operations will help restore your trust in our brand. Please reach out to our customer support team to arrange a visit at your convenience. We appreciate your understanding and the opportunity to demonstrate our commitment to quality and customer satisfaction.
Mohamed M.
மனுசனாடா நீங்கல்லாம் உங்கள யாருடா இந்தமாரிலாம் கண்டுபிடிக்க சொன்னது கைய கால வச்சுட்டு சும்மா இருக்கமாட்டீங்களாடா.. சோதிக்காதிங்கடா என்னய...!
Reply from Brain Tree GamesJan 8, 2025
உங்கள் கருத்துக்கு நன்றி. எங்கள் சேவை அல்லது தயாரிப்பு ஏதேனும் ஏமாற்றத்தை ஏற்படுத்தியிருந்தால் மன்னிப்பு கேட்டுக்கொள்கிறோம். நாங்கள் உங்களுக்கு உதவ இங்கே இருக்கிறோம், உங்களுக்கு ஏதேனும் சிக்கல்கள் இருந்தால் அவற்றைத் தீர்க்க விரும்புகிறோம். தயவு செய்து எங்களை நேரடியாக தொடர்பு கொள்ளவும், நாங்கள் உதவ மகிழ்ச்சியாக இருப்போம்.
Varun S.
In my 35+ years of puzzle making I have not come across a puzzle in such a bad condition. Almost 70-80 pieces were peeling off... Couple of pieces were completely peeled off (cardboard and image were seperate!). Others were in very bad condition. Spent more than a couple of hours with my son to glue the pieces back to the cardboard. Very disappointed
Reply from Brain Tree GamesJul 18, 2022
We are very sorry for this experience , Could you please let us know the batch number on an email to [email protected] as this is the first complaint saying so. We would like to replace the puzzle with any new puzzle of your choice if we have a look at the problem on an email. Hope to serve you better in every way . Kindly share us your thoughts
Maxuell
Bad company fake company🖕🖕🖕
Jones H.
Bad company took parcel then said another $270 to deliver poor show
