BravoDateReviews of bravodate.com

Reply from BravoDateJun 16, 2022

Dear Kenneth, Thank you for sharing your feedback as it significantly helps us do better! We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you need to be a paid member to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to immediately assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, BravoDate Customer Support

Reply from BravoDateMay 22, 2022

Hello there, Thank you for sharing your feedback with us! We have carefully checked your comments, and we would like to clarify a few details mentioned in your review. First and foremost, we do put a lot of effort into verifying the users registered with us. We do also have different departments that make sure our standards are met on a daily basis. We were saddened to hear the details you mentioned and would like to investigate the concerns you have raised. Once you choose to provide us with some more details, we will pass them to our Moderation Team who will start an investigation and contact our Regional Partners to get their explanation of the situation. If we find out that any kind of violation of our Rules took place, we will take measures immediately. Your experience means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via [email protected] email. We appreciate your help in making the platform better! Best regards, BravoDate Customer Support

Reply from BravoDateMay 3, 2022

Dear Stephen, Thank you so much for taking the time to share your feedback! I completely understand how frustrating this situation must be for you. From our side, we do not tolerate such cases and will do anything possible to resolve this issue once and for all. Please contact us at email [email protected] so we could investigate it and take all the needed measures to protect your account from unauthorized data access. We will be looking forward to hearing from you, thank you for your cooperation and patience. Best Regards, BravoDate Customer Support

Reply from BravoDateMar 21, 2022

Dear Member, Thank you so much for leaving a review. We appreciate your efforts to help our members, and we even can share details on how you can support Ukrainians in these tough times. We want to emphasize, that every member has thier own way to distract themselves form the current situation. No one can force a lady or you to choose what you should talk about. We count on your understanding in this situation. However, please contact us via [email protected] if you have seen any suspicious activity on the website. We will check this matter. We will wait for your email via [email protected] and ready to assist you! Best Regards, BravoDate Customer Support

Reply from BravoDateMar 20, 2022

Dear Al, Thank you so much for leaving your feedback! First and foremost, we want to assure you that your satisfaction is our primary focus and we are sorry to hear about your feelings. We are a safe company, we do not tolerate scam and in case of some situations, we always investigate and take measures. I want to bring to your attention that fact that we don't have subscription or monthly payment. If you have faced any issues with payments, please contact us via [email protected] and our Billing team will check this matter. We appreciate your intention to help ladies from Ukraine and we are always ready to provide you with more information on how to do it properly. However, we can't guarantee any success in such operations as you mentioned, we just can offer you some options in order to help ladies. We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. So you could be sure that you're communicating with real people. If you come across any difficulties in the communication process, our Moderation team is ready to investigate such requests and find a solution for you. We look forward to hearing from you via [email protected] and we hope that we can make your experience better! Best Regards, BravoDate Customer Support

Reply from BravoDateMar 18, 2022

Dear Customer, We are sorry to hear you had an unpleasant experience with us. We would like to emphasize that our main purpose of the customer’s safety on the website. We are not a dating website, we are a platform for communication. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website. Ladies use our services free of charge, they have other limitations though. To name one, most of the data that the validated members provide, like photos and videos have to be verified with their IDs and personal interviews before registration, so we believe that there are no fake profiles on our site. We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. Every user communicates the way he/she is used to in real life. We cannot and shall not control who they can like or not. They are here to communicate with other users, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions and they are free to do so. We do realize that some of our features might seem too expensive for you. Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. Hence we set up those prices. Nevertheless, we would appreciate it if you contact us back and provide us with details regarding the problems you faced via [email protected]  We would appreciate it if you review your feedback taking into account the described situation. Best Regards, BravoDate Customer Support

Reply from BravoDateFeb 26, 2022

Dear Mark, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User""). When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore our users sometimes hire professional photographers to have the best pictures in their profiles. Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Moreover, as we see we need to remind you that our website is an online-international communication platform where we provide our members with fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website. Therefore, we always recommend clarifying the reason for the registration (just for communication, looking for penfriends, love etc.) directly with the member. However, it always depends on the person whether s/he wishes to send the messages via chat/mail, the text of these messages, photos etc. Ukraine is at war right now, and every person finds his/her own distractions these days. Also, some members may leave their laptops running and not close the tab with the website. When such happens, the system will show the person being online when in fact, they are not. Our website strongly supports Ukraine, so just in case you would like to help Ukraine to go through this tough time and donate some funds to its army, you can do it using the following official governmental sources: https://savelife.in.ua/en/donate/ ; https://bank.gov.ua/en/news/all/natsionalniy-bank-vidkriv-spetsrahunok-dlya-zboru-koshtiv-na-potrebi-armiyi Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. Take care and stay safe! Best regards, Bravodate Support Team

Reply from BravoDateFeb 21, 2022

Dear Customer, Thank you for taking so much time to make up this prompt review. First of all, let me please inform you that the members of the website do not work for the site and if we may detect any suspicious activity such members will be removed. Also, please note that in order to make sure if the particular member is one within your true interests there is a need to prove It to the website by reaching this activity requirement. We kindly ask you to pay attention to the fact that we may need to retain some of your data if you initiate any claims against us in the future. In such cases, we have to process some of your data within a lawful limitation period of 3 years (for example, your name, registration date, list of complaints and appeals, history of spending, etc.) In addition, we carefully verify the new members by requesting their IDs as well as video verification to confirm their identity. If you need any kind of assistance with processing your deletion request please contact us via [email protected] We are always glad to help you! Best regards, Bravodate Customer Support