BreezelineReviews of breezeline.com

Wouldn’t even give it a full star. Customer service is absolute sh*t. Waited on hold for 45 min to cancel my service and go with a different one for costs, lady requests I speak to someone to lower my bill, wait another 5 min, lady comes on I give her all the authorization codes, she says okay let me take a look, puts me on hold, it’s been 30 min and I’m still waiting for her to come back….

This is what the bullshit internet service was that I ever had. They come easily to grab money and provide the worst service ever. need to call them every two weeks for troubleshooting. One of the technicians, while troubleshooting a call, asked me a question about how old your router is. It was a year old, and he told me that is old enough and told me that he would provide me with a router and modem and charge more than 15 dollars per month. I called to cancel service, and it took more than one hour to connect with them. Please be aware of this crab internet service. If there is a place, I would give a zero rating

First of all I would rate them a zero if I can, but I couldn't! My WIFI had increased by $5 each month for the last six months, this was not I was promised! When I call ask why I was given an agent who couldn't speak English! Now.their security process is a joke I provided detailed information but since I didn't have a 4 digit code they could not tell me! This is ridiculous! So, I called back and guessed my code they would finally answer my question, keep in mind I have been a loyal customer paying through auto pay monthly! The reason for my increase was due to using the same card, my auto pay discount would continue if I provide a new card! Ok I told the agent that I can do I now, he stated I would have to do it on line, I explained I don't have access to a computer! He stated it is for security reasons, I stated anybody can jump on line and hack my account! He stated that is their policy, I asked to speak to a manager, he put me on hold for 5min when he returned he stated that non were available, I stated have one call back when one is available stated that Breezline doesn't do call backs. I the agent that after 5-31-26 I am dropping Breezline he said ok, and then asked if I wanted to add their mobile service, I couldn't believe it, he didn't have a clue! They have no customer service! Please stay away from this so called company! For what ever it is with I an contacting the BBB.

Their customer service is the absolute WORST I have ever seen in my life it is that bad!!!! stay away very far away, shady sales and it sucks these companies take advantage of people!!

This company is a complete disaster in every respect. They never actually established service—neither internet nor mobile—yet three months later, they charged my credit card for a non-existent service. I had to spend hours on the phone, and I still don't know if they actually removed my account from their system. The government should revoke their operating licenses.

Stay away from Breezeline if you have a choice! I am paying for a 500 Mbps plan, but I am barely getting 24 Mbps. This is nearly 20 times slower than what I am paying for! The picture quality on my TV is terrible because of a very slow internet. The customer service experience is very bad too. 1. Useless Chat: Their bot "Charlie" is a waste of time. It doesn't understand simple technical issues and just ends the chat session when it can't help. 2. Phone Support: You stay on hold for an eternity. When you finally talk to a human, they don't even try to fix the issue. Instead, they immediately try to upsell you to a more expensive plan, claiming it will solve the problem. This is a shameful way to treat customers. 3. No Improvements: I was a customer years ago and had the same issues. I recently moved to a new building on Collins Ave and was forced to use them again, because the building has only one provider. It’s the same poor service as before. I have never had a problems with an others providers internet in Miami, only with Breezeline. It is disgraceful to charge full price for a service they cannot deliver. Fix your technical issues and stop trying to sell upgrades when the basic service doesn't work!

They are the worst customer service ever, I requested to have my account frozen from April to Jan. and they never did it, so when i got the bill to dispute it the female rep says you didn't have it frozen then after telling her I did with Rep david then she says ok yes you did. So she i will call you back on a credit amount which she called me back in 2 minutes later then say i have to put you on hold and waited for 15 minutes until she disconected me. This company is a joke and should be shut down

If I could give Breezeline a -100 review for terrible customer service I would. I was on hold a couple of weeks ago for almost an hour until I got to speak to a live representative. I was canceling my account because we are moving. The customer representative that I spoke to was barely English literate, but finally she said that my account was canceled and sent me a USPS label to print to return my router to Breezeline. Did that now I’m getting emails that my monthly payment is due. I canceled auto payment and now I’m getting threatening emails if my payment isn’t made on time. Never will I ever go back to Breezeline. They provide terrible customer service and keep jacking the monthly bills up over time.