BreezelineReviews of breezeline.com

They have the worst quality internet ever. They have technicians that come out that are subcontracted that don't know what they are doing, and create more problems. They never give you the speed that you pay for. and they constantly are doubling your bill.

Breezeline is a horrible company! A couple Fridays ago, I arrived at home late in the evening to my husband notified me that we didn't have internet. We both spent time a lot of time on the phone with Spectrum and noticed a package from Breezeline company with no shipping label, adressee, purchase order, or other identifying paperwork on or in it. We also noticed a message from them when we turned on our TV. After spending nearly 4 hours on the phone, we came to find out that Breezeline came onto our property without our permission and hijacked our internet lines. Rather than offering us compensation or even an actual apology from a manager, Breezline made their customer service agent do all the front line fielding of our concerns--who actually was a great person. However, no manager on duty even offered a personal apology. It make me wonder if it is race related. After upsetting our plans for that evening, we also had to change our plans for the next day to accommodate Breezeline and Spectrum coming back to reset things. Again, rather than being respected or compensated, we were dismissed and disrespected by Breezeline. And then about two weeks later we received a bill! Of course we called again and were exposed yet again to their poorly organized company because the billing department told me he could send me a notice stating that I had no bill. Basically, said, I just had to trust him and that I should receive a $0 bill next month!

Giving Breezeline even one star is too much. They deserve a 0 star rating. Multiple outages, terrible service, awful customer service team. If you have a problem and your service is not working, you have to wait a minimum of 3 days for a technician to come. This is not the first time we had to wait for service. Finally, after the tech left the TV had no sound. We called and asked to get the tech back. After an hour on the phone, they still didn't get him back. We asked to talk to a manager or supervisor, put us on hold for 20 minutes, then hung up on us. This is not unusual for Breezeline. Don't use them.

When watching TV the picture and audio go out all the time. Garbage

my apartment building had a fire in July of 2024. I was removed from the building as it was condemned. knowing this i right away cancelled all my services with ease (Eversource, streaming services etc.) However, it was extremely difficult to cancel my Breezeline. they told me if I wanted to come back, I would lose my discount. they also told me that i had to send back the modem. With the building being condemned I have not been able to get in to get the modem and i also told them i would restart service anyways once I'm back in my apartment and not a hotel room, now 9/7/2024 after about 5 calls, multiple emails and online chats, I'm sitting with a 500 dollar bill (Modem fees and service etc) while they "investigate" if a fire happened or not that made news headlines.

If there were a zero or - star option, I would use it instead. Giving them one star is too good for them. My 90 year-old mother took a heart attack and I came to her house to help her out. I called them to install Wi-Fi and they did but it only worked about 30% of the time, it was always down. After just a couple of months I canceled the service, They expected all of the equipment to be mailed back at my expense. Without a label provided. I returned to the house after a month and called about reinstalling the service and they wanted to charge me a fortune of money! So I said NO … but the OVERZEALOUS SALES SUPERVISOR Signed me up anyway! Without even having the equipment! That month I received an additional bill and my mother, 90 years old has been harassed to pay all of these bills. This is elder abuse because they use an automated phone system, asking for a credit card number to be input into the system and she’s 90 with dementia and almost did it ! Without ever initiating any service, I didn’t have the equipment !!!!! You’re much better off with other companies don’t waste your time or money.

Fiber optic broke and they been saying they will fix it for over 1 month and there is a temporary cable running through my neighbors yard. The technicians come and never have the tools to fix anything. They complete the tickets and they send survey asking how was the job. Almost forgot to mention the internet goes out 1-2 twice a day and you cant use your phone wifi on it because everything lag and I am paying for the 1000mb speed. Avoid if you can

brizzeline es la compania de servicio de interne y cable y telefonia mas mala los videos se frizan la interne malisima no se las recomiendo para nada tengan cuidado cuando buscan los servicios, brizzeline no es buena la internet se cae constantemente no la recomiendo para nada>