Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Broadmoor RV SuperStore
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Good overall service. At delivery the shop guy broke our door holder. Didn't notice or admit to it. Also there is a smell of propane in the unit when it heats. Not sure what to do there. The rest of the sales experience went well.
Reply from Broadmoor RV SuperStore Inc.Dec 21, 2017
Kevin, Thank you for your review and business. I will pass on your review to the appropriate staff member
ST
Stephanie
Unfortunately I delt with three …
Unfortunately I delt with three different salesman . Of course I was looking with the first one and when he wasn’t available the second time in I had a new salesman. Both were polite and eager to show me what was there. The third time I had a very eager young man as neither of the other two were available. He went the second mile with me and I purchased from him. In the end he didn’t get credit and I was to deal with the first two salesman if there was a need. I find that sad but I’m sure they had their reason. My biggest issue is that there were found two major issues that would of kept me from purchasing. Neither were fixed a week later during a walk through. One had been glued and was evident. They agreed to fix the issues.........they stated both propane bottles would be filled and were not. Little things but important things.
Reply from Broadmoor RV SuperStore Inc.Dec 10, 2017
Stephanie thank you for your business and review. We apologize for any inconveniences you encountered during your purchasing experience.
SA
Sarah
I appreciate Dave Hart’s honesty
I appreciate Dave Hart’s honesty, helpful and non pushy attitude, and Broadmoor honest pricing, we were in Pasco visiting Family when we decided to lupgrade our current RV, Dave showed us some RV’s we were interested in, we had told him we wanted to look around at some othe RV suppliers, he didn’t try the this price is only for today cr@p, which is what I was expecting, but instead gave us some names of sales people he new that would take care of us, he told me he was so confident in his product that we would be back, he was right. We couldn’t come to an agreement on a trade in value so we left and went back home, we decided on the RV we wanted and I checked high and low for this RV at the same price but could not match at other suppliers. When we sold our current RV we contacted Dave and the price was still available on the RV and they even had taken another 1k off, when I check with a local dealer from where we were from, they tried to play the shell game telling us they could match the price but had hidden fees which would take the price back up, we decided to visit family again and purchase our new RV at Broadmoor, they made the process easy and affordable with no surprising extra fees. Thank you Broadmoor RV and Dave, we are truly happy campers.
Reply from Broadmoor RV SuperStore Inc.Nov 22, 2017
Sarah we appreciate your business and glad that we have met all your needs during your purchasing process. Thank you!
RO
Roman
I Would definitely buy my next Rv from …
I Would definitely buy my next Rv from you guys
Reply from Broadmoor RV SuperStore Inc.Nov 14, 2017
Roman, thank you for your business!
NA
Nana
Reason for 4 Instead of 5
I would have given Broadmoor RV SuperStore Inc. 5 stars , if we didn't have some trouble with some of our paperwork. Other than that little glitch, they were great.
Reply from Broadmoor RV SuperStore Inc.Nov 9, 2017
Nana, thank you for taking the time to review us. We apologize for any inconvenience.
MO
Mona
The only thing I have a problem with is …
The only thing I have a problem with is how long it takes for paperwork I was under the weather that day but they did try to hurry it up other than that they were great. Even Fred came in on his day off. Angle was great to.
thanks. Mona
Reply from Broadmoor RV SuperStore Inc.Nov 7, 2017
Thank you Mona for your business and review.
GA
Gary
A very good experience
A very good experience, the initial negotiation was
smooth and mostly on line. When we arrived to pick
up the trailer we were greeted promptly, we were a
little early for our appointment. The person who conducted
our walk through was new and did not do the best to show
us all of the features of our new trailer. Ended up needing
a new hitch to tow the new trailer at a cost of almost $700 that we
were not expecting to spend. In the end they saved us substantially
over what our local Eugene area dealer was offering to sell the same
model unit for. Worth the 5 hour drive to get there
Reply from Broadmoor RV SuperStore Inc.Nov 7, 2017
Gary, thank you for taking the time to review Broadmoor RV.
TO
Tony
I went in to Broadmoor RV and bought a good product
I went in to Broadmoor RV and was interested in one trailer had placed a deposit. The hot summer heat on the Nash 17K caused Pocking on the front part. It was a manufacturer issue. We bought a Forest River I come to Broadmoor RV to purchase something. I want to review it.
I do not multi task. The fitting out could have been done better.
The Battery Box was not properly closed.
On the ball attaching to the vehicle was upside down. I had to make the adjustment for proper height. The term it was in tolerance is a bunch of who we. As a customer just do it right in the first place.
I am pleased with the purchase and I enjoy the trailer. It is the right purchase.
Reply from Broadmoor RV SuperStore Inc.Nov 7, 2017