Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 127 reviews with 4 stars · Clear filters
Scott
Very friendly and helpful. . Worked with me on my new rig. Also fair on price... service has bee good.. just sometimes takes longer than I think it should. But that could be just me.. overall I recommend them for your RV needs in the tri cities area..
Reply from Broadmoor RV SuperStore Inc.Oct 31, 2017
Thank you Scott for your review.
Joseph
Bought a new trailer that has tons of problems. Took it back and everyone but the general manager was willing to help us get our problems fixed. we ended up with a new trailer but no thanks to the manager he’s about worthless.
Reply from Broadmoor RV SuperStore Inc.Oct 27, 2017
Joseph thank you for taking the time to review us. This will be passed on to the appropriate staff member.
Quentin
We love our attic fox 25 y. We have two problems with our camper. I Repaired the ubc outlet by installing an new ground or negative wire. The second is the out side speaker blast and the volume does not control the speakers. We did buy the camper and let it set in your storage for a month. I wish your employees would have check the unit out be for we picked it up. We live 525 miles from your store so it makes it hard to bring it back. Thank you Quentin
Reply from Broadmoor RV SuperStore Inc.Oct 17, 2017
Thank you Quentin.
Customer
Sales department was great full of promises Parts dept was ok but not much help with advise just wanted to stand behind counter. Service department Wow let's start with you schedule a date for service bring in your rv and are told your now on the list for them to work on your brand new leaking 60 thousand fifth wheel that is 3 weeks long Wow then you have to argue about why would i be here today bringing in my rv just so you park it on your lot When they do work on it stating they fixed it with new seals you drive it away for planned trip and it rains and it leaks in the exact spot you told them it leaks There's more but I'd not recommend them to anyone
Reply from Broadmoor RV SuperStore Inc.Oct 17, 2017
Thank you for the response will pass this on to the appropriate manager.
Jordan
Sales staff was great! Thanks Marta, you made the whole buying process so easy and painless. Would recommend to anyone to her. My family are really enjoying the trailer!
Reply from Broadmoor RV SuperStore Inc.Oct 12, 2017
Thank you Jordan!
Victor
Between sales team and finance team there needs to be a better communication. But even with this minor issue would not purchase a rv from anywhere else.
Reply from Broadmoor RV SuperStore Inc.Oct 9, 2017
Thank you for your response. Would it be okay to contact you to get the specific issue of the communication between sales and finance team? So that we could address the issue.
Richard
Very easy purchase, everyone was very friendly.
Reply from Broadmoor RV SuperStore Inc.Oct 9, 2017
Thank you Richard for your response!
