Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Great customer service, I always give room for improvement for all surveys.

I have disconected and connected my 5th wheel twice since bringing it home. Each time the experience has been difficult. I have spoken to two BM employees over the phone. Actually its impossible to explain the nuances of actually connecting and disconecting over the phone. I watched a utube video. It was over simplified. Looking back if the employee had watch3d me disconnect and reconnect after the initial hook up. I would not feel so frustrated right now about the entire process.

I walked in to broadmoore looking for a specific model they did not have it in stock but had something along the line of what I was looking for so they decided to show me. I fell in love with the trailer they had in stock and was very similar to what I wanted. What I liked the most was I felt zero pressure by my sales person marta she was very helpful when needed but not pushy at all. The walk through was also great any questions I had were awnsered and they took time to show me everything on my rv. The only reason I'm giving a 4 was because when we did our walk though we pointed out details in the trailer that were supposed to be fixed by next week when I picked it up. I showed up and 2 of the things that were supposed to be fixed weren't because they did not have the parts. They assured me they were ordered and would have them in soon. It was kind of a bummer not taking it home in perfect shape but I also understand parts take time to come in. other than that everything was great and definitely recommended broadmoore rv.

Long Drive from Boise, but worth it. Marta Nicholls was awesome and easy to work with, I would refer her to anyone. She made sure the used 5th wheel we were buying was immaculate before we drove from Boise to Pasco to see it and tow in our trade-in. We thought John Rodriguez, in finance, did a good job explaining the add-ons and the financing. No "pressure" to add anything on to the contract. He explained all the "programs" and let us decide. We were very happy with the interest rate we got. The only reason they didn't get 5 stars is: After asking them to make sure they had the proper hitch to install in our 1 ton short box Ford, when we were there the first time, they didn't have the correct one. We had anticipated being there for the 4+ hours to go over everything on the new 5th wheel and to have the hitch installed, so we drove from Boise the night before to be there in time for our 9:00AM appointment. Joseph (can't remember last name) was very thorough going over everything to make sure we knew how to operate everything in the 5th wheel, which took well over an hour. He never made us feel rushed or that we had stupid questions. Very, very patient. When the walk-through was done Marta came and told us they didn't have the correct hitch and had to order it from Spokane. She was very apologetic and brought her manager with her to give us the "bad news". That meant we had to stay in a hotel another night. They did tell us we could spend the night in our new 5th wheel, on their lot, but I didn't bring bedding or other incidentals needed for an over night stay in a new 5th wheel. We weren't charged the additional cost for the "upgraded" hitch and were given a $150.00 gift certificate (to be used in the parts department). Of course, we spent far more than that on a playmaker dish we could use for both TV's. Last comment is: It's been over a week and they have not paid off the loan on our trade-in and another payment was taken out of the checking account. I didn't realize it would take that long or I would have cancelled the automatic payment! Now, I just have to make sure they paid off the original payoff quote not the lower payoff (after the payment has posted).

Sales was very nice and knowledgeable. When it came time to finance they were able to get us a couple points lower interest. However, didn't notice until later that they shorted me on the agreed trade in value of my rig. The walk through of the new RV was great, learning all of the functions features.

we were both extremely impressed with the expertise, friendliness, and courtesy shown to us by your staff. Marta is fabulous, welcoming, and a wealth of knowledge of the RV world. This is I think our 4th or 5th RV transaction and felt like it was the best we had ever had. Charlie was a gem and knowlegeable and a great depth of knowledge of the RV and all it had to offer. He wanted to make sure we understood everything and that we were safe to go out and find some adventure. I would give all of the people we dealt with a 10 out of a 10 rating. The only thing that bothered me was that there were people not wearing masks or wiping down commonly used objects. Thanks for the great experience. Dory and Mose of Florence, Oregon

First time purchasing from an RV lot. I paid money to hold the 5th wheel a week before pick up. When you arrive you are told it’s ready to go. It’s passed a full inspection. I step up to the door to enter and there are two things broken and the door won’t close properly. Inspection ? I don’t think so. The two broken pieces of plastic were fixed quickly as well as the door closing problem. Why weren’t these three very obvious problems fixed at any time in the week prior to my picking up the RV? Why wait for me to see in find them?? Then I take a knee and see the main gas hose has broken free from the frame and it’s dangling below the fifth wheel. Inspection? Again a quick fix with two new hangers. I should never have seen these things. Other than turning the lights on there was not an inspection. I’m also having to come back because the oven does not work. Inspection........... Professional courteous service and a nice friendly staff.

Broadmore was great to work with from the first phone call after I found the model of RV we wanted on Thursday website. They held the RV for 2 days and the day we drove the 3 hours to the lot, they had a well laid out process to show us the RV, acclimate us with all the bells and whistles and finalize our financing. Doug Sitton our salesman was also good about follow up. Remy gave us our training on use and tips, Molly in finance was a pleasure to work with. We highly recommend Broadmore RV. We even saved a significant amount over a more local sales lot. The only frustration was waiting over three weeks for the final letter to show our sales tax had been paid so we could license the RV and hit the road! We love our Outdoors RV Creekside Mountain edition trailer!