Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 563 reviews with 5 stars · Clear filters
D E.
Our sales person was/is over the top - Marta. We made a special request from Marta prior to our closing to avoid a frustrating experience we have endured from previous RV and Auto dealers. She respected our request and our closing was the bast ever, bar none! Thanks you Marta and the rest of the Broadmoor staf.f
Reply from Broadmoor RV SuperStore Inc.Dec 22, 2018
Glad to hear that Marta was very helpful. We value your business D Edwards, thank you!
Coers F.
Angel and the entire team are amazing! Can’t wait to share special adventures in our new trailer. Great service! Great people! Thanks for everything and helping us to surprise our son with the best Christmas gift!
Reply from Broadmoor RV SuperStore Inc.Dec 17, 2018
Coers Family, thank you for letting us be a part of son's surprise gift! We value your business and hope your family makes many adventures memories in your new unit.
Douglas & L.
We had a great experience at Broadmoor. Each person we dealt with was professional and knowledgeable. From Marta, who helped us select our fifth wheel, to Charles that showed us how it all works, and finally to Antonio who delivered our rig and then returned when we had issues with the door.
Reply from Broadmoor RV SuperStore Inc.Nov 27, 2018
Thank you, Douglas & Lisa for your business and review.
Don
The staff at Broadmoor were very friendly, helpful, knowledgeable, and relaxing to work with. They never tried to pressure us into making a decision. It is never easy making somewhat expensive decisions, but Angel showed us all the right RV's and was excellent describing each model, then letting us take the time to decide.
Reply from Broadmoor RV SuperStore Inc.Nov 26, 2018
We value your business Don and are glad to hear that Angel was a big help. Thank you.
John C.
Broadmoor RV treated me right, they earned my "5 Stars" rating, The sales person (Marta) greeted me nicely asking how she could help me. I gave her an idea of what I was looking for. Her familiarity of their huge inventory and knowledge of the products simplified my search. While I had an idea of what I wanted...with her help I was able to narrow my search considerably. I shopped other lots that didn't have near the variety of trailers that I saw at Broadmoor. While I found exactly what I wanted, it wasn't what I thought I was looking for. Broadmoor's huge inventory and Marta's knowledge of the products made this possible. Holly made me familiar with a range of financing options, it was quick, easy...even fun! After my purchase Skyler in the Service Department suggested options that personalized the RV to better meet my needs and focused on how I plan to use it. Installation of the additional equipment was top notch. I AM a satisfied customer.
Reply from Broadmoor RV SuperStore Inc.Nov 26, 2018
John, glad to hear that all your needs were meet during your buying experience. We value your business and review. Thank you!
Brian
Fred Davenport was outstanding!
Reply from Broadmoor RV SuperStore Inc.Nov 26, 2018
Brian, thank you for your business..
Lewis
Received excellent assistance from sales, maintenance, and from the final walk-thru inspection. I was able to leave the same day with the used model we had been looking for. Highly recommend.
Reply from Broadmoor RV SuperStore Inc.Nov 24, 2018
Thank you Lewis, we value your business and review.
Todd
We received excellent customer service the minute we walked in the door. We got there before they were officially open so our Salesperson, Wayne, wasn't in yet. The receptionist got the Manager who welcomed us and called Wayne who was on his way. He took us right to what we wanted and we did make a purchase which went very smooth. Upon return to pick it up, our walk through was with Charles who was awesome. Everyone in that department was very nice. It was so refreshing and amazing to work with a company that didn't consider you "dead" once you made a purchase. We would HIGHLY recommend Broadmoor and wouldn't hesitate to go back again for another purchase. We had to drive 3 hours one way so that says a lot!!!
Reply from Broadmoor RV SuperStore Inc.Nov 20, 2018
Todd, thank you for your business and review. Glad to hear your experience with us here was an excellent one.
