Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Bought a lemon, poor workmanship, faucet leaks, framing not covered, caulk all over the place, electrical wires protruding from underneath refrigerator, just to name a few problems. Looked good on lot but when I got it home and started a close inspection, it was a LEMON. Broadmoor willing to change faucet, if I drive 240 miles. Great, I wonder if trailer body will fall off chassis, and they're willing to cover faucet.

We were very happy with our salesman Ryan. Other than that our experience has not been good. We waited 2 weeks after paying for our new 2018 Precept so that all problems were fixed. We arrived for our walk through, which we figured would be informative and take a hour or so. The guy that did the walk through was not knowledgeable about the Coach and didn’t cover half the items on the checklist we were asked to sign. We went through the Coach and it was not ready to drive out. We found problem after problem such as rear AC/heat unit did not work, defroster blew on the floor and not the windshield, etc. We waited there 5 hours until it was ready to drive home. The inside had not been cleaned and we cleaned it when we got home. We then took the Coach on a 2 day trip and found several other problems - auto leveling system didn’t work, front leveling jack was leaking hydraulic fluid, windshield leaked during a rain storm, living room slide was scraping the floor, door was sticking, couldn’t check air pressure on outside dual wheel without having to take off wheel covers, couldn’t drain 2 of the holding tanks as they are not hooked up to the macerator, etc. We have since found out that the rear tanks of the Precept are not supposed to be hooked up, which we found out requires another standard sewer hose. This was a misrepresentation of this system by both the Dealer and Jayco. Despite being told that as a customer of a new Coach we would be given preferential and quick service if problems were found, it took 1week to get an appointment, it has now been in the shop for 9 days and was told it would take another week or more to get parts and an authorization from Jayco. We have had to cancel an extended trip we had planned. Based on my experience after buying, I would not buy another Coach from Broadmoor RV.

We are from the west side purchased when we came and pick it up that is where it went all wrong! We drove over got a hotel, paid foe fuel and meals, and we communicated very well, they told us it was read got there and it was not. We drove back with nothing after putting down almost have the purchase price. And I had to come back and pick up the following weekend same cost getting a hotel, gas,and meals. Apron $300,00 And that doesn’t count for time off and never once offered to reimburse anything. Once the sale is complete they forget and don’t care about us at all

Not too impressed.

I appreciate their low prices....but that is as far as their service and business motto goes. They were quick to take my money...but they are breaking obligations left and right by not doing what they say. They have been promising to come out and fix 2 major repairs. I took time off, have been waiting for a courtesy call. nothing. So disappointing that their service dept. doesn't keep pace with their sales. Major let down. Would recommend you take your business to another store....these guys can't keep up their own quote of "Where service is their business!" I don't think so.

Buyer beware They do a great job selling you a trailer. Horrible service. Don’t expect any fixes on your trailer done in a timely manner. Don’t expect that they have inspected your trailer for defects, they don’t. It’s a ‘sell it then you’re on your own operation’.

We purchased a less than 1 year old used trailer. The battery was dead for the walk through so they had to plug it in. They said it would charge up on the way home, it didn't. I had to put a new battery in it. Then it would blow the the fuse to the water pump when the pump was turned on. We called the service department repeatedly and always ended up leaving a message. Our calls were never returned. I rewired the pump myself . Will we ever purchase from Broadmoor again? I think not!

Called braodmoore for one year warranty work and was told that it was really only 90 day warranty. It would cost $xxx.xx amount to fix the issues and wanted to schedule right then and there . I got angry and hung up on the person. A few minutes later I received a phone call back from the same representative of broadmoore Rv. They mysteriously found out that there really was a one year warranty and what to schedule the work I asked what would have happened if I would have accepted the first appointment attempt? Got nothing but back pedal bull from this representative. Nothing but a scam!!!! Kris C