Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Offered less than sticker. They came back with nothing less than sticker. I upped my offer but they again came back with their sticker. By not moving a single dollar I now feel the negotiation was a “win -lose” with me losing. You do not want a customer to feel the process was a “win-lose” as I f do not feel satisfied in the process.

Got us into a new trailer very knowledable and great choice No follow up and no calls back Had broken blinds when we bought and did not fix or call me back Would not endorse sorry

When we were trying to buy this trailer, the salesman was great. The financial guy on the other hand was quite a jerk. He even stated that he didn't care if we signed or not. Ane we were paying CASH. The trailer has some issues that we will get resolved. Excluding the finance guy I would give them five stars but with the way we were treated by the finance guy, they only get three.

Initially, my experience during the sale with the salesperson and finance manager I would rate as excellent. The experience after the sale was confusing, I felt lost and at times abandoned. During the initial walk through of the motor home with the sales person he tried to start the generator and after several attempts it failed to start. Jason assured me it would be working prior to delivery along with everything else. When I came to pick up the motor home the generator still would not start. There was a sell of bad gas while they were trying to start it. After a few hours the carb. Was replaced. The walk through felt rushed and somewhat disorganized. . When I got the motor home back to my place I did a more thorough walk through and found none of the gas appliances would work. After talking with the sales manager I drove the motor home back and after several hours was told there was a bad gas valve on the tank and it needed to be replaced but they could not perform the repair. I wa told the valve would work if it was only opened half way. I also found a water leak which I later found to be from a crack between the gray water tank and the drain valve. I appreciate the effort the salesman and finance manager went through to obtain the financing because I did not expect that to happen. But, as I mentioned earlier I felt after the sale was complete trying to get in contact with someone to help me was tough. I was transferred from one person to another. I hope my experience was not the standard and I really don’t like complaining but I felt you needed to know.

The salesman was wonderful and most of our communications were done over the phone, via text or calling because we are out of town.. He had exactly what we were looking for. However, upon picking the trailer up 2 weeks ago, and having to replace a couple things we are still waiting for a cupboard door. There are alot of things wrong with the trailer that still need to be fixed.

Rich Johnston from the service department was very helpful. During pre-sale the sales person was unprofessional but more professional once that person knew their commission was secure.

Great sales staff, the delivery of my product was far from perfect. The staff didn't do any QA inspections on the trailer before delivery. We had a bathroom door that wouldn't stay closed (I pointed this out during initial inspection), the front door screen binds when you open it.

Beau and all of the sales team was great! However, when I went to pick up the trailer, I had to wait over 45 minutes, to purchase a $2k extended warranty. Only which Beau came to the rescue. Miguel did a great job reviewing everything. I was told that the camper would be detailed, however, I pointed out several things that still have marks, dirt and smudges on the walls. Nothing was done about it. All is good though.