Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 127 reviews with 4 stars · Clear filters
Kevin L.
Great sales experience with Marta. Unfortunately the product has been nothing but problems and breaks so far. We are hoping things get better soon.
Reply from Broadmoor RV SuperStore Inc.Jun 8, 2020
It's always disappointing when something new has manufacturer issues. We trust that they are being remedied and that you will be out enjoying your RV soon!
Sean B.
The sales and informational process was excellent. Doug Sitton took his time showing us different models that would be appropriate for our vehicle to tow. Although the walk thru appointment was thorough, we discovered during our first outing that there were things we should have been shown and discussed that would have given us the answers needed. This is our first trailer and somethings you just don’t know until you discover that you don’t know. Overall, I would highly recommend Broadmoor RV and we are very happy.
Reply from Broadmoor RV SuperStore Inc.May 13, 2020
Please take a look in one of your cupboards. You should find out phone number and the number of your manufacturer if it's a new RV. We have technicians to answer your questions Mon-Sat 8:30 to 5:30. Please do not hesitate to call, text or email. We want your RVing experience to be as positive as possible! 509-545-4776
Rick G.
Knowledgeable sales team, did not try to upsell on the RV when it wasn't asked for. Huge inventory on the lot. Found something right in the price range with desirable features. Great deals this time of year. Made the experience less stressful. Service Dept top notch, very accommodating. The only drawback is the classic vehicle sales tactic of making the deal, then meeting with the bus mgr to try to be sold warranties, clear coats, insurance, and all of the profit enhancing tools. I wish auto and RV dealers would get over this and realize it only causes bad will.
Richard
Guy our salesman and Jordan our walkthrough technician were phenomenal to work with.. I would have to rate them and our experience great!
Reply from Broadmoor RV SuperStore Inc.Oct 25, 2019
Glad that it all went well Richard, thank you!
Wayne
It was a quick in and out process....everyone was real nice from the sales associate Marta to the delivery professional Charles!
Reply from Broadmoor RV SuperStore Inc.Oct 25, 2019
Thank you for your business Wayne.
Kevin H.
Outstanding customer service!
Reply from Broadmoor RV SuperStore Inc.Oct 4, 2019
Kevin, thank you for your business.
Ray
Quick and easy.
Reply from Broadmoor RV SuperStore Inc.Sep 27, 2019
Thank you Ray!
Norm & S.
I feel the sales team was very good, final inspection was good. What I didnt like was the items that get stripped off so we have to buy new ones. Very happy so far with the trailer. Once I can get on the rosd and see how it all works I can give a good opinion.
Reply from Broadmoor RV SuperStore Inc.Sep 27, 2019
We value your business Norm & Sharon, thank you!
