Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Could not get through to the Service Dept. Tried several times only to be disconnected and never called back. After 20 min. called another dealer and got in. This was not the first time dealing with this Dept. This is one of the poorest customer service dept. I have seen in some time. Will plan on going else ware from now on.

Was great when we bought our travel trailer . There customer service after sucks the people in parts were great tried to do what they could to help me but getting people to call you back is impossible they are to busy to care of you after the sell.

The sales side of the business was fantastic. The service department could careless about your problems and time.

Our experience at Broadmore was one of the worst we have had. The camper we purchased was suppose to have a remote for the awning and jacks. They said they would send it to us. We never received it or heard back from them after calling them several times. When we went to pick our Salem trailer up they had washed it and when we did our walk through nothing would work. Blown fuse they said. This was in late September on 2016 and we never got to use it. Spring of 2017 went to hook it up for our first camping trip and the paint was peeling off the front of it. Had to take to Camping World In Boise, Idaho for warrantee work. Went to pick it up and the so called blown fuse was a circuit to small for the camper to begin with. No remote and no call backs. Would not purchase anything from them again. And was very rude when we decided to cancel warrantee.

We purchased our Montana this July from Brad Trumpy. Brad needs to realize that when he is with customers, he needs to shut his cell phone off, receiving texts and personal calls why we are purchasing a unit is very unprofessional. I was very upset with his language he was also using in front of my wife. Now to the real problems - I've started a punch list of items needing repairs and was going to bring the 5th wheel in after my hunting season was over, but we used the unit two different times in the summer with just a few problems, but last Thursday I hauled it up Chinook Pass and set it up, finding there was not power to the thermostat, I trouble shot that and got power back to it, then the furnace fan would kick on and the solenoid would open and let the propane in but the igniter would not work. It would cycle two or three times then shut down and the error code is 3 blinking lights which states ignition lock out fault. This was very disappointing, my brand new units furnace won't work and my hunting season has ended even before it started. I called your service department and I felt they didn't care at all about customer issues with a brand new 5th wheel. I wanted to talk to the service tech ( Hector I think ) but she stated he was out on the lot somewhere and was unavailable. NO help at all from your service center, all they could say was bring it in and that they are 3 to 4 weeks out to be worked on. Our experience with Broadmoor-RV has been less than acceptable, Trust me when people ask me about Broadmoor-RV I'll tell them about my experience and will let them decide.

You are absolutely the worst sales department I have ever encountered in my life!!!!!!!!!!!!!!!!!!

I purchased the extended warranties and we called within the month an issue with the Door not shutting accurately and the inability to connect to the Navigation or Satelite radio. We also had an thermostat issue where the heat refused to turn on. After finding the fix on U-tube, (in the middle of the night while camping) we contacted Broadmoor RV and took the vehicle to have the thermostat replaced and the other items addressed. As the thermostat was reset from us watching U-tube, they refused to replace the unit thermostat. The Navigation and satellite radio they could not figure out the codes needed do activate said features. We also wanted to have installed the camera unit for this particular RV and they were not able to assist us, but did try to sell us one of their in house camera units. I do not feel they were properly trained in the maintenance department. They were not able to assist in most of the issues. At the conclusion they tried to charge us. Ultimately we did not pay, but the attempt to collect payment was issued.

Was treated like a criminal when I tried to return a unopened brand new solar charger about a month after I bought it with my brand new trailer. I was very very disappointed. Lost all faith in the business. They will not take anything back. Really blows me away that they have been so successful with this approach. After several calls and one visit they never did follow up with me. Have and will not do future business with them other then warranty.