Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 563 reviews with 5 stars · Clear filters
Janice
It is difficult to buy something without actually being there. I appreciate all of the excellent staff and their patience dealing with our many issues. I believe we spoke to and were helped by you all! Thank you for the excellent service! Thank you for your kindness. You were all awesome!!! Jan and Lincoln
Reply from Broadmoor RV SuperStore Inc.Jan 19, 2018
Janice we appreciate your business thank you for your review.
Margaret M.
We just purchased an Outdoors RV 28RKS Fifth Wheel from Matt Ferguson. Matt was great to work with he was able to answer all my questions on this unit. He was so professional and helped us evey step of the way. We were impressed with the great customer service we received. Rich took lots of time with us as first time RV owners to explain the operation of everything in the fifth wheel. When we ran into a problem with the fifth wheel lights not coming on Jimmy came to the rescue along with Rich and Matt to help resolve the problem and Jason was our hero. The people who installed the hitch in the truck didn't have the connection fully engaged and Jason was under the truck until he found the problem and got us on the road. We love our Outdoors RV 28RKS the quality is amazing and we've already spent 3 nights in 20 degree weather and were so warm and cozy. Thanks to John, Matt, Jason and Jimmy for all the support and great customer service. I would highly recommend going to Broadmoore RV to purchase an RV. They will make sure you are happy when you leave with your new RV.
Reply from Broadmoor RV SuperStore Inc.Jan 19, 2018
Margaret we are glad to hear that you are happy in your new unit. Thank you for your business and review.
Jason
Marta is an exceptional Saleswoman, great follow up and very informative on benefits and features. I highly recommend Broadmoore.
Reply from Broadmoor RV SuperStore Inc.Jan 19, 2018
Thank you Jason for your review and business!
Debbie H.
I was a little afraid it would be like a car shopping experience ~ but it wasn't! 😊 They never once pressured me for personal details. They made it a truly wonderful experience! Highly recommend them!
Reply from Broadmoor RV SuperStore Inc.Jan 19, 2018
Debbie, we appreciate your business and review thank you!
Aldan
This is our 2nd purchase and we highly recommend them!
Reply from Broadmoor RV SuperStore Inc.Jan 13, 2018
Aldan, thank you for your business!
Eilean
Dave was attentive, kind and easy to work with. There was no pressure, open communication and I feel really good about our new purchase. I would recommend Dave and Broadmoor RV to anyone in search of an RV.
Reply from Broadmoor RV SuperStore Inc.Jan 12, 2018
Thank you Eilean for your business and review!
Chuck T.
I would like to say Thank You to Matt and Steve for their excellent help in the purchase of our Eagle Travel Trailer. As with all RV's you will need warranty work and ours was no exception. Broadmoor handled the warranty issues with ease with the exception of a roof repair. Jayco denied the claim. I called Jayco and they denied the claim. I then got Skylar and gen. mgr. Jim Godfrey involved. Jim called me right back and within 3 days Jayco approved the roof repair. I want to say that Broadmoor did a great job for me as a consumer and I would highly recommend them. My trailer was ready in 3 days after approval.
Reply from Broadmoor RV SuperStore Inc.Jan 9, 2018
Thank you Chuck for your review and business. We also apologize for any inconvenience you may have experienced.
Herb & Carol - Portland O.
Excellent customer care and service. We did most of our shopping before contacting Boradmoor so we knew pretty much what we wanted. We visited the store looking for reasons NOT to buy from THEM. We couldn't find a single reason why everybody doesn't shop Broadmoor RV. It's the best dealership we visited over the last 7 months.
Reply from Broadmoor RV SuperStore Inc.Jan 7, 2018
Herb & Carol we appreciate your review and business! Glad to hear that we met your needs.
