Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Sales Jim Lahuta was great showing us around, delivery walk around was very informative, my only concern was the install of the Equalizer hitch the mechanic didn't use a torque wrench as called for in the instructions

Marta was great to work with she was available answer our questions and sent pictures we requested. The RV was already brought up to shop being prepared when we arrived. Very pleased with our experience.

Bought a new Jayco from Ryan, he was awesome and did a great job helping us choose the right travel trailer for our family.

Broadmoor RV was easy to deal with and very good communication. Negotiating the purchase price was solid and fair with very little wasted time. The purchase paper work was easy and enjoyable. The RV walk through was solid and helpful but did have some areas for improvement. I gave 4 stars instead of 5 because of the walk through and the overall RV preparation at the time of pick up. The unit was not as clean inside and out as I would have expected, while it is winter the outside did not look recently wash and the underside, jacks, frame rails and components show signs of rust/corrosion, this is not what I would expect when buying a new RV. While the inside was reasonably clean the counters and floors where dusty and there were scratches on some of the wood work that should have been touched up. When I asked for a stain pen to do the touch up I was told they would look into it but they never followed through. Another area of concern is that I was not shown any of the plumbing system and how to winterize or de-winterize the unit. When I ask I was told I was on my own to figure that out because they "could not" show me. All in all is was a 4 star experience and I would buy again from Broadmoor, but next time I would make sure then unit was completely read prior to driving 6 hours to pick it up.

Everything was a great experience other than being pressured to buy an extended warranty. No means no so lets move past that....

Could have been more flexible

Our overall experience was great although Broadmoor RV has a few areas they could work on. Sales The prices were competitive with other RV vendors, the amount of options and RVs to look at was awesome. Our sales person, Angel was very helpful. She showed us everything that met our criteria and was able to answer the majority of our questions. I would definitely recommend her to anyone looking to check out RVs from Broadmoor. Financing We came prepared with a letter from the bank of our choosing which helped out in the negotiation process and were able to get everything additional we asked for included in the offering price. (hitch, upgraded steps, fixed dinette table pole). The only issue I had at this time was when the female finance officer was explaining all of the different warranty options we could get. I was saying no to each one as she was saying them until we got to the second warranty line item. She then asked me if I could wait to say no until she finished reading and explaining all of the extra warranty options to me. I agreed to wait. She finished. I said no. She then began in a condescending tone to question me on my understanding of the cost cost of fixing items on an RV. Not going to lie... I was pretty ticked. I'm pretty handy and if I don't know how to fix something I find a similar or exact video on Youtube. She explained that all of the people who work in the financing department and the managers purchase the warranties. I understand that she most likely makes additional money off of each warranty plan she sells and there are certain scare tactics she uses to get people to purchase them but I don't fall for that crap. The reason I don't purchase the warranties is because I do a ton of research before any major purchase. I probably spent a combined total of over 20 hours researching travel trailers before we visited the lot and 60 more after, focusing specifically on the one we planned to purchase. The reason I don't like warranties is because it implies that the product is going to brake. Well, if the product is going to brake, I'm not going to buy it in the first place. That's why research is important. So, overall not a great experience with the lady in finance. I would implore anyone making a big purchase to do your research and price match everyone before actually making the purchase. Never make a purchase in the heat of the moment. If you're feeling pressured, walk away. Pick-up and trailer walk through Charles was our guide in the final walk through and pick-up of our travel trailer. He was very knowledgeable and friendly. We went through everything we could think of spending more time than what is most likely allotted for a walk through. Charles was great during this process. The more we looked the more we found. Charles was able to fix everything we asked him to fix and order the parts that needed to be replaced. I would recommend asking for him by name for your walk through.

Sales staff and Walk through fantastic!