Excellent
Based on 524 reviews
Brownmed, Inc.4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!
Brownmed, Inc. (brownmed.com) has 524 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 410 reviews with 5 stars · Clear filters
Barbara S.
Very courteous and helpful phone customer service. Compression gloves are fantastic relief.
Reply from Brownmed, Inc.Mar 16, 2026
Hi Barbara, Thank you for the wonderful 5-star review! We’re so glad to hear that our customer service team was courteous and helpful. It’s something we take great pride in. It’s even better to know the compression gloves are providing fantastic relief. That’s exactly what we hope our products can do!
Mark P.
I was taken care of wonderfully
Reply from Brownmed, Inc.Mar 16, 2026
Hi Mark, Thank you for your kind review! We’re so happy to hear you felt taken care of. Providing great customer service and support is very important to us, and it means a lot to know you had a positive experience. Thank you for choosing us!
Maria G.
I used the cap a few timed before leaving a review but honestly on the first use I was satisfied. It was instantly relieving especially around the temples. As someone with chronic headache/migraines I have been skeptical that this sort of product could make any difference. However the compression with the cold was a game changer for me. Especially in helping avoid a headache from getting worse. I did not use it warm only cold. The compression is not overwhelming and feels evenly distrubuted so that you feel a sense of relief wherever you need it placed. The thick gel material gets cold but not overpowering even after hours in the freezer it remains smooth, even, and does not get firm. Even once the cold fades after about 30 minutes it remains cool enough and the compression is enough to provide some relief. The flaps over the eyes flip up so you can see while using it. This is helpful but if my head is particularly sensitive it does feel like it adds to the compression a bit. This would be my only thing to improve or figure out the most comfortable way to place it if that was the primary way I planned to use it. I also like that you can easily keep it in the fridge in the reusable bag it comes in. I received this product to review but have already purchased another one for my sister.
Lisa B.
I ordered the compression gloves and computer wrist glove because they are Arthritis Foundation Ease of Use products. They feel great and have helped alleviate the discomfort I am feeling. The items were delivered quickly with no issues.
Reply from Brownmed, Inc.Mar 16, 2026
Hi Lisa, Thank you so much for your wonderful review! We’re thrilled to hear that the compression gloves and computer wrist glove are providing relief and making a positive difference for you. It’s also great to know that your order arrived quickly and smoothly. Your feedback means a lot, and we’re so glad you’re enjoying the products!
Donna S.
Your customer service
Reply from Brownmed, Inc.Mar 16, 2026
Hi Donna, Thank you for your review! We truly appreciate your kind words about our customer service. Our team works hard to provide helpful and responsive support, so it’s wonderful to hear that it made a positive impression. Thank you for taking the time to share your experience!
ARD
I had a mixup in ordering coolpak refills, and amazing customer service rep Breanna reached out to me to make it right. I will definitely order from Brownmed again!
Reply from Brownmed, Inc.Feb 11, 2026
Hello, Thank you so much for the great review! We’re glad Breanna was able to step in and make things right. She’ll be happy to hear your kind words. We truly appreciate your support and look forward to helping you again in the future!
Charles S.
Jean was great - she helped me find the Smart Gloves I was looking for and sent them out right away. I made a mistake in my order, and she generously offered to fix the problem with a minimum of effort and expense on my part. You are an amazing company!
Reply from Brownmed, Inc.Feb 11, 2026
Hi Charles, This truly means a lot to us, thank you for sharing! We’re so happy Jean could help you find the right Smart Gloves and make fixing the order easy. Customer care is very important to us, and it’s wonderful to hear that her support made a difference. We appreciate you and are grateful for your kind words!
Albert S.
They fit perfectly. And it was right on time
Reply from Brownmed, Inc.Feb 11, 2026
Hi Albert, That’s great to hear! We’re so glad the fit was perfect and everything arrived right on time. Thanks so much for sharing and for choosing us!
