B-Stock SolutionsReviews of bstock.com

Reply from B-Stock SolutionsJul 15, 2025

We're very sorry to hear that your order didn’t meet expectations, and we understand how disappointing it must have been to receive pallets with a higher-than-expected number of damaged items. For Costco auctions listed as Grade A/B, we do our best to ensure sellers accurately describe the condition of the inventory for listing, as B-Stock does not inspect or take possession of the inventory. These listings often include both unused member returns and items that may have been tried or lightly used. As noted in the listing description, the merchandise is visually screened but not tested, and some items may be incomplete or non-functional; buyers should expect a percentage of the inventory to be in this condition. We regret that this order did not meet your needs. If you're looking for more consistent, retail-ready products, we recommend browsing auctions marked New or Like New on our platform, as these typically offer a higher standard of condition. Thank you again for your feedback, as it helps us continue to improve the experience for all buyers.

Reply from B-Stock SolutionsMay 29, 2025

We're truly sorry to hear that you felt misled and disappointed with your experience. That is never the outcome we want for any of our buyers. However, after reviewing your case, we can confirm that a very generous refund was issued, and our team worked closely with you to address each of your concerns throughout the dispute process. We appreciate the opportunity to make things right and hope that resolution brought some peace of mind. If there's anything that still feels unresolved, we're more than happy to continue the conversation. If you feel your review no longer reflects the full outcome of your experience, we’d be grateful if you considered updating it. Thank you again for giving us the chance to assist—we’re always working to improve.

Reply from B-Stock SolutionsMay 21, 2025

We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new. While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers. After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that. If you have any remaining concerns, we’re here to help.

Reply from B-Stock SolutionsMay 14, 2025

We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new. While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers. After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that. If you have any remaining concerns, we’re here to help.

Reply from B-Stock SolutionsMay 7, 2025

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and the impact it’s had on your business. Your frustration is completely understandable, and we want you to know that we take concerns like yours very seriously. While B-Stock serves as a platform connecting buyers with sellers, we do touch the inventory which helps keeps costs down. That said, feedback like yours plays a vital role in helping us hold sellers accountable and advocate for improvements in product representation. We do share feedback like this with our sellers as well. Additionally, we want to make sure you’re aware that we have a dedicated team of trained mediators available. If you haven’t already connected with them, we encourage you to do so. They are here to help work toward a fair resolution for both buyers and sellers when disputes arise. Again, we appreciate your honesty and are sorry that your experience fell short of expectations. ----------------------------------------------- Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, welche Erfahrungen Sie gemacht haben und welchen Einfluss das auf Ihr Unternehmen hatte. Ihr Frust ist absolut nachvollziehbar, und wir möchten Ihnen versichern, dass wir Anliegen wie Ihres sehr ernst nehmen. B-Stock fungiert als Plattform, die Käufer mit Verkäufern verbindet, und wir haben keinen direkten Kontakt mit der Ware – das hilft, die Kosten niedrig zu halten. Dennoch spielt Feedback wie Ihres eine entscheidende Rolle dabei, Verkäufer zur Verantwortung zu ziehen und auf Verbesserungen bei der Produktbeschreibung und -darstellung hinzuwirken. Wir geben Rückmeldungen wie Ihre auch an die Verkäufer weiter. Außerdem möchten wir Sie darauf hinweisen, dass wir ein spezialisiertes Team geschulter Mediatoren haben. Falls Sie noch keinen Kontakt aufgenommen haben, empfehlen wir Ihnen, dies zu tun. Unser Mediationsteam hilft dabei, eine faire Lösung für beide Seiten zu finden, wenn es zu Unstimmigkeiten kommt. Noch einmal vielen Dank für Ihre Offenheit – und es tut uns leid, dass Ihre Erfahrung nicht den Erwartungen entsprochen hat.

Reply from B-Stock SolutionsApr 30, 2025

We're truly sorry to hear about your experience and the lack of communication you've encountered—this is definitely not the level of service we want you to receive. At this point, the best course of action would be to file a dispute through your order page if you haven't already done so. This will allow our trained mediation team to review the situation and work toward a resolution. You have 5 calendar days from delivery to file a dispute, but if the order has not shipped or been received, please include that information when submitting the dispute so we can escalate appropriately. Es tut uns wirklich leid zu hören, was Sie erlebt haben, und dass Sie keine Rückmeldung erhalten haben – das entspricht keinesfalls dem Service, den wir bieten möchten. An diesem Punkt wäre es am besten, einen Streitfall (Dispute) über Ihre Bestellseite zu eröffnen, falls Sie das noch nicht getan haben. So kann unser geschultes Mediationsteam den Fall prüfen und an einer Lösung arbeiten. Sie haben 5 Kalendertage ab Lieferung Zeit, einen Streitfall einzureichen. Falls die Bestellung noch nicht versendet oder angekommen ist, geben Sie dies bitte im Streitfall an, damit wir den Vorgang entsprechend eskalieren können.

Reply from B-Stock SolutionsApr 30, 2025

We’re really sorry to hear about your frustration, and we completely understand how upsetting this situation has been. When issues like this arise—such as a missed liftgate service—the refunded amount is typically applied to your B-Stock account as a credit so you can use it on a future purchase. That said, we absolutely respect that you’d prefer the funds returned to your bank account. For security reasons, we don’t store any banking information, so to issue a refund back to your account, we’ll need you to provide your bank details directly to our team. We actually reached out about a week ago requesting this information so we could confirm and process the refund, but we haven’t received a response yet. Please feel free to contact us via phone, email, or chat—we’re available Monday through Friday, 7 AM to 6 PM Mountain Time and would be happy to get this resolved for you. Thank you for your patience, and we hope to hear from you soon.

Reply from B-Stock SolutionsApr 23, 2025

Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you’ve faced. We completely understand how frustrating it can be to deal with shipping delays, shortages, and disputes that don’t feel fully resolved. Our mediation team is professionally trained to work toward fair outcomes for both buyers and sellers. Sometimes this means neither side is fully satisfied, but we do everything possible to ensure each case is handled objectively, thoroughly, and in line with platform policies. We also want to note that your dispute is still open, and our team is actively working with Amazon to come to a fair resolution. These situations can take time, especially when multiple parties are involved, but we’re committed to seeing it through. We appreciate your feedback. Tt helps us improve. We also want you to know that major improvements are underway for the Amazon marketplace on B-Stock. We’ve already seen significant progress through our Amazon B-Stock Blue auctions, which are designed to address many of the concerns you mentioned, including more consistent shipping timelines and accurate inventory. Thank you again for your patience and for giving us the opportunity to improve your experience.