Excellent
Based on 664 reviews
Emergency Medical Products, Inc.4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1972, Emergency Medical Products (EMP) has been your convenient, low-price source for medical and safety supplies. We’re here to help you prepare for a variety of medical scenarios, no matter your occupation or expertise. For 50 years, we’ve provided medical supplies and equipment to healthcare professionals and first responders. We are continually expanding our product offering to better meet the needs of fire and EMS, law enforcement, K-12 schools, colleges and universities, hospitals, physician offices, businesses, parks and more.
Emergency Medical Products, Inc. (buyemp.com) has 664 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 46 reviews with 1 star · Clear filters
Kevin C.
Still waiting on the correct item to be shipped.
Reply from Emergency Medical Products, Inc.Nov 14, 2022
Thank you Kevin, per our phone conversation this morning, I got with the warehouse as I said I would and they have shipped the correct to you under FedEx tracking number 578853238565 today.
Terri T.
We have ordered from EMP many times in the past and have never had a problem with our orders. However, the most recent order has been a disaster. The order that was placed has had confusing delivery notifications, wrong items shipped and for an order placed in September, we have had very few of the items delivered. We are planning to go with another vendor at this point and cancel what is left of the outstanding order.
Reply from Emergency Medical Products, Inc.Nov 10, 2022
Hello Terri, we have recently gone through a warehouse location change and are working through some operational issues as we get things back up and running. This is not at all how we want your experience to be and would like the opportunity to assist you in any way we can in getting this corrected. If you could call us at 1-800-558-6270 we will be more than happy to help you.
Dawn
It wasn’t posted that I needed a medical director when ordering fluids. This was a waste of time and money. You sent me IV start kits which I don’t need without having IV fluids.
Reply from Emergency Medical Products, Inc.Sep 26, 2022
Thank you for taking the time to leave us a review. The website does have if the Licensing information is needed on the page with the item being requested, this is located below the Add to Cart button. As long as the items received have not been opened or damaged we will be happy to assist you with a return. A customer care rep will reach out to you soon.
Elizabeth
Nothing has arrived yet, though there has been plenty of time. Why are you asking for a review when nothing has come yet? Don't you track your deliveries?
Reply from Emergency Medical Products, Inc.Apr 5, 2022
Hello Elizabeth, Our system automatically sends out the review request to our customers. I am showing that per FedEx your package was delayed but is scheduled to be delivered to you by the end of the day today; April 5th. We hope you have a great day!
Jeanette S.
Confusion on their part, with order. Product did not work correctly.
Reply from Emergency Medical Products, Inc.Mar 23, 2022
Hello Jeanette, we are sorry to hear there was confusion with your online order. One of our wonderful representatives will reach out to you shortly to assist you with the product not working to your expectations.
Victoriya Eggen, PA-C, M.
I had an account with your company, and I am also from Ukraine. I called and asked for instructions to purchase bulk emergency supplies and received no help, not even attempt to help, eventually my request (note, I was willing to pay for whatever I need) was dismissed by saying "we are not selling you anything that you will ship outside US". SHAME ON YOU!
Reply from Emergency Medical Products, Inc.Mar 3, 2022
Hi, Victoriya. Our hearts break for all of you in Ukraine. We wish we could fulfill your order and send supplies but unfortunately we are not fully licensed to sell outside of the US and its territories so we cannot complete the order. We apologize for the frustration.
christopher S.
There are no notations of the web page to indicate who y'all ship with or that you cannot ship to PO Boxes. I placed a supplimental order for an on going mission and was told after that fact that it cannot be shipped to our camp because FedEx does not deliver to PO Boxes.
Reply from Emergency Medical Products, Inc.Feb 22, 2022
Hi there! We’re glad our Customer Service Team Lead was able to resolve your shipping issue. If you have any additional questions about future orders, please call us – we’re happy to help!
Jim P.
Haven't rerceived the product.
Reply from Emergency Medical Products, Inc.Jan 24, 2022
Hi Jim, our records show that this package was shipped out on Jan 18th. Its FedEx tracking number is 548938959735. We called Fedex for an update on the shipping status and they said the package is on its way to the FedEx facility that serves your area. We apologize for the inconvenience but hopefully they can get it delivered soon!
