Excellent
Based on 664 reviews
Emergency Medical Products, Inc.4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1972, Emergency Medical Products (EMP) has been your convenient, low-price source for medical and safety supplies. We’re here to help you prepare for a variety of medical scenarios, no matter your occupation or expertise. For 50 years, we’ve provided medical supplies and equipment to healthcare professionals and first responders. We are continually expanding our product offering to better meet the needs of fire and EMS, law enforcement, K-12 schools, colleges and universities, hospitals, physician offices, businesses, parks and more.
Emergency Medical Products, Inc. (buyemp.com) has 664 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 46 reviews with 1 star · Clear filters
Scott E.
My order was supposed to have been here today
Reply from Emergency Medical Products, Inc.Jul 9, 2021
Hi, Scott. Thank you for reaching out. Unfortunately, it looks like Fedex is delayed in delivering your order. Our Customer Service team will be following up with them to see when it is expected to arrive and will be contacting you shortly.
S W.
When I ordered products off of your website, it said specifically they were "in stock". I waited a few days and then called to verify the order was being shipped and was informed that you don't have the product at all. If I wouldn't have called, who knows how long it would have taken for someone to get back to me. These are critical supplies for our healthcare community. Your communication is incredibly important and people's lives depend on it. You're not a widget making company, you supply EMERGENCY medical supplies.
Reply from Emergency Medical Products, Inc.May 7, 2021
Hi Shelley, thank you for reaching out and we're sorry to hear about your experience. After reaching out due to the size and nature of the order, we were unable to fulfill your order in its entirety. We understand how important it is for our customers to order the supplies they need to provide the best care. Unfortunately we did not communicate effectively with you on the status of your order and we apologize for the lack of communication. We hope to earn your business back in the future.
George G.
I received a defective product three weeks ago and still nothing has been done to rectify the issue. Poor (no) customer service.
Reply from Emergency Medical Products, Inc.Mar 24, 2021
Hi George. We strive to provide quick, quality service, and we certainly fell short in this scenario. We apologize for the delay in getting back with you. I’m glad that we were able to get in touch today, and we hope to continue to do business with you in the future. Thank you for your feedback and patience.
Karen P.
I need a Nebulizer for my personal use, to take charge of my own health. I ordered one from EMP and received confirmation it would be shipped, and then was told my order would be cancelled because I needed some sort of absurd "permission" slip - I forgot the term that was used. It makes no sense at all. While I realize you must be under some sort of law (?) to do that it was a big disappointment and waste of time.
Reply from Emergency Medical Products, Inc.Oct 2, 2020
We apologize for your poor experience. By law, all states require a License Authorization Form on file for legend devices. This regulation is, unfortunately, beyond our control. Please let us know if we can assist you further, as we’d love to earn your business in the future.
Thomas H.
We received the shipment for four defibrillator pads. When we opened it we only received 1 pad and three back ordered. No explanation on when we can expect the rest of our order. Never told us when we ordered them that they were out of stock.
Reply from Emergency Medical Products, Inc.Sep 23, 2020
We are extremely sorry to hear of your poor experience. You can expect one of our customer service representatives to be reaching out within the next two business days. Please keep in mind that in October, we’ll be launching our brand new website (which will offer a real-time stock status for every product). At that point, we hope you will re-consider shopping with us. Thank you for your valued feedback.
customer
You never have what I try to order your web site is poor you should inform a customer before they place an order that EVERYTHING IS ON BACKORDER this is utterly ridicules.working on finding another supplier
Reply from Emergency Medical Products, Inc.Sep 21, 2020
Your feedback is much appreciated, and we are very sorry to hear of your poor experience. Unfortunately, we have been receiving less inventory from our manufacturers due to the ever-changing COVID-19 restrictions. Please keep in mind that within the next few weeks, we’ll be launching our brand new website (which will offer a real-time stock status for every product). At that point, we hope you will re-consider shopping with us. Thank you again.
