Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About NanoPolix
NanoPolix is a nano-technology car repair cloth designed to help reduce the appearance of light scratches, scuffs, oxidation, and other surface paint imperfections without professional detailing. Engineered with active polishing agents and nano-metal technology, the NanoPolix Car Cloth is designed for quick and easy paint restoration on most vehicle colors and finishes.The cloth can be used on common paint marks including key scratches, fingernail marks around door handles, light side scuffs, branch scratches, rust spots, bird droppings, and asphalt stains. Designed as a reusable automotive maintenance solution, NanoPolix can support multiple repair sessions when stored properly after use.NanoPolix is intended as a convenient alternative to expensive body shop repairs and traditional polishing products. The cloth is designed for simple at-home use without tools, machines, or technical experience, helping drivers maintain their vehicle’s exterior appearance more easily and affordably.
NanoPolix (buynanopolix.com) has 803 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
This company is completely misleading and dishonest. !!! They advertise a certain price without clearly letting you know what the total will be… then did not allow me to cancel my purchase even though I called within minutes to stop the order. When I called for info on how to return they hung up on me repeatedly and had automated email responses with no helpful info. Then I received a message from my financing app telling me something about auto-payment for this blasted company. You have got to be kidding me! These guys are scammers 100%
Nanpolix- you need to respond to your customers. I’m ready to seek some legal advice on this issue bc they are stonewalling
me.
Reply from NanoPolixJul 3, 2026
Hello Carrie,
Thank you for taking the time to share the details of your experience.
For clarity, our checkout process is designed to require customers to review and confirm their order before a purchase is finalized, and cancellation requests are handled based on the order's processing status. On the other hand, we'd like the opportunity to review the comments you've raised regarding your order and previous communication with our team.
As we're unable to identify your information from your review alone, we've sent you a separate message through TrustPilot, requesting a few additional data.
We appreciate you checking your email whenever you have a moment.
Best regards,
Ben from NanoPolix
GC
Greg C.
They trick you into accidentally adding…
They trick you into accidentally adding products and when trying to go back you cant
Reply from NanoPolixJul 3, 2026
Hello Greg,
Thank you for taking the time to share your review.
We understand your feedback regarding your ordering experience. For clarity, our checkout process is designed to require customers to actively review and confirm their order before a purchase is finalized, including any selected quantities or optional add-ons.
We've also reviewed your previous correspondence with our support team and can confirm that your order has already been shipped, as previously communicated. As the order has entered the fulfillment stage, cancellation is no longer possible at this time.
Once your order is delivered, please reply to our latest correspondence to let us know how you'd like to be assisted. Our support team will be available to assist you.
Kind regards,
Ben from NanoPolix
SW
Stanley W.
Be investigated by the law
The best way this company could improve is to act within the law.i ordered one bottle and they thought it would be OK to send and charge me for 5 Which came to 10 x what I wanted instead of £14. They took unauthorised £131 and now won't return it all they have returned about half how can this be allowed to happen because they seem to do it all the time surely there's a law against this i buy i bottle and am forced to buy 5 as an oap I get £230 a week and as worked all my life and have pancreatic cancer im not entitled to any benefits this constitutes over half my income for that week disgusting company
Reply from NanoPolixJul 3, 2026
Hello Stanley,
Thank you for bringing this to our attention.
We've reviewed your account and were able to locate your previous correspondence with our team. We can confirm that your first order has already been fully refunded. Regarding your second order, our support team attempted to process a full refund; however, there is currently an open payment dispute associated with the transaction.
Rest assured your case will continue to receive an appropriate attention. We've assigned an agent to review your latest refund status and they will reach out to you directly for further updates.
Kind regards,
Ben from NanoPolix
FK
Frank K.
Also ich habe den Fehler gemacht zu…
Also ich habe den Fehler gemacht zu bestellen und innerhalb von Minuten versucht zu stornieren was nicht mehr möglich war (morgens um kurz nach 5) die Bestellung wäre sofort ausgelöst worden bei Bestellung. Ich warte jetzt seit 10 Tagen darauf das es ankommt.Gestern wurde ich informiert das die Bestellung versendet ist NACH 10 TAGEN. Ich habe auch das Angebot für ca 17 Euro gewählt und es wurde ca 47 Euro kosten über PayPal gezahlt. Habe mehrere Mails geschickt das ich den Artikel nicht mehr habe will aber es ist immer das selbe Problem es kommt keine Stornierung zustande und keine Rückzahlung. Daher bitte vorsichtig mit dem Anbieter ich denke das ist ein fake. Danke für die Antwort aber irrelevant ich habe wieder oben geschrieben das ich Minuten später stornieren wollte was nicht möglich war. Aber der Versand 2 Wochen dauert???Ist daher lachhaft.
Reply from NanoPolixJul 3, 2026
Hallo Frank,
vielen Dank für Ihr Feedback.
Wir haben Ihre bisherige Korrespondenz mit unserem Support-Team geprüft und konnten Ihre Bestellung ausfindig machen. Wir können bestätigen, dass Ihre Stornierungsanfrage eingegangen ist; zum Zeitpunkt der Übermittlung befand sich die Bestellung jedoch bereits in der Bearbeitungsphase, weshalb eine Stornierung nicht mehr möglich war.
Bitte nutze den von uns bereitgestellten Tracking-Link, um dein Paket zu verfolgen. Falls du die Artikel nach der Lieferung dennoch zurücksenden möchtest, antworte einfach auf unsere letzte Nachricht – unser Support-Team hilft dir gerne bei der Abwicklung der Rücksendung.
Mit freundlichen Grüßen,
Ben von NanoPolix
ES
Esther
No tengo ninguna experiencia, no los he usado, ni los tengo
No tengo ninguna experiencia, no los he usado nunca, pero el 21/06/26 me cargaron en mi tarjeta 97,51. Sigo manteniendo esta reseña, no es ninguna opinion es la realidad que me ha pasado. Me han devuelto el dinero y eso era lo que queria. Borren la reseña si quieren pero esa empresa o lo que sea me cargaron una compra en mi terjeta sin sin que se la facilitase y los proveedores de mi tarjeta que tienen que autorizar el pago si yo lo autorizo, nunca lo hicieron por que tal compra no existio.
Can't see this email? Click here
Hi Maria Esther,
It's Dave from NanoPolix – I noticed you left a cloth in your cart.
Here's something most people don't realize: paint damage isn't a one-time problem. Every parking lot, every drive-through car wash, every hedge brush, every key swipe, it adds up. The average car accumulates over €1,500 in minor paint damage every three years. And 7 out of 10 owners never fix it, because body shop quotes start at €200 for the smallest job.
NanoPolix is the fix. One cloth. 60 seconds. Scratches gone. Reusable for years.
Your discount is still active, but only for a short time.
Click Here to Complete Your Order NOW
Traduccion:
Hola, Maria Esther:
Soy Dave, de NanoPolix. He visto que has dejado un paño en tu carrito.
Hay algo que la mayoría de la gente desconoce: los daños en la pintura no son un problema puntual. Cada aparcamiento, cada túnel de lavado, el roce con un seto o un arañazo con una llave... todo va sumando. Un coche promedio acumula más de 1.500 € en pequeños daños de pintura cada tres años. Y 7 de cada 10 propietarios nunca los reparan, ya que los presupuestos de los talleres de carrocería empiezan en 200 € por el trabajo más pequeño.
NanoPolix es la solución. Un solo paño. 60 segundos. Adiós a los arañazos. Reutilizable durante años.
Tu descuento sigue activo, pero solo por poco tiempo.
> Haz clic aquí para completar tu pedido AHORA
Hago clic y me mandan un cuadro que como no puedo mandar una impresion de pantalla o foto es ridiculo que mande algo ilegible. En el cuadro se ve lo que puedes comprar desde 2 a 10 paños con sus precios rebajado al 75% y los apartado para insertar la forma de pago: nº de tarjeta, vto. y el CVV - CVC por supusto está en blanco pero ellos pero con estos ladrones no sabes como pero sabian mis datos. Jamas volveré a usar una tarjeta para comprar por internet y ya me han anulado la tarjeta y tambien los he denunciado. Lo mas curioso es que me han mandado correos diciendo que tenia X tiempo para llenar los datos bancarios de lo contrario no me podrian hacer el descuento. Mientras hablaba para anular la tarjeta y explicar que me habia pasado han desaparecido los correos que me animaban a insertar los datos de mi tarjeta. Como lo han hecho, no lo se. Espero que esta denuncia llegue a tiempo antes de que el fraude siga.
Reply from NanoPolixJul 3, 2026
ACTUALIZACIÓN:
Hola Esther,
Gracias por los detalles adicionales que nos has proporcionado.
Hemos localizado tu pedido y tu contacto previo con nuestro equipo de soporte, y nos complace confirmar que se ha resuelto el problema mediante un reembolso.
Si crees que hay algo pendiente o necesitas más ayuda, no dudes en escribirnos a [email protected].
______________________________
Hola Esther,
Gracias por tomarte el tiempo de compartir los detalles de tu experiencia.
Para aclarar la situación, nuestro proceso de pago está diseñado para que los clientes revisen y confirmen activamente su pedido antes de que se finalice la compra, lo que incluye el envío de la información de pago durante el proceso.
Dado que no podemos identificar tu información solo a partir de tu reseña, te hemos enviado un mensaje privado a través de TrustPilot solicitándote algunos detalles adicionales. En cuanto recibamos tu respuesta, localizaremos tus datos, revisaremos la información que has descrito y te ayudaremos en lo que necesites.
Un saludo,
Ben de NanoPolix
HW
Huw W.
Shocking sales process and shocking customer service
I ordered what I thought was one product on 16th June. As with other comments, the site offered mutliple prompts to purchase other items I did not want, and I was inundated with what seemed to be 9 or 10 prompts - I lost count!! I thought I had said no to them all but I clearly didn't as my bill at the end was for £84!!! There is no option on the site to review or amend your order so the £84 was talen from my credit card immediately. Despite emailing the company within two minutes of placing the order to try and cancel it, I was told that this was not possible as my order had been processed!!! Ten days later, I have received an email to say that my order has been shipped!! I would not advise anyone to use this website - it is poorly designed, the service afterwards is shocking, and I am hoping to return the items to get a full refund - otherwise I shall resort to using Section 75 on my credit card to try and recover the money. An appalling sales process and even worse customer service. Avoid at all costs!!
Update following response from Nanopolix:
I have received a response from Ben - what he says is absolute rubbish as I had no option to review and amend the order before payment was taken. This is consistent with what others have said on Trustpilot!! If that had been an option then I would not have accepted the items that were added to my order and would not have received a bill for over £84!! A bunch of con-artists!
Further update following further comments from Nanopolix:
They state that they will prioritise my request -I shall wait and see!!! I returned the items a week ago and obtained 'proof of posting' from the Post Office. I have not received any confirmation from the company to say that they have received my returned items. Neither have they given any indication when I will receive a refund. Based on comments from other purchasers on Trustpilot, I have zero confidence that I will get a full refund from the company. However, I shall wait and see.
As an aside, I also completed a Section 75 claim with my credit card company - I am not sure if they have been in touch with Nanopolix as yet but it is possible that Nanopolix comments in relation to 'giving me priority' could be down to the pressure from the Credit Card company - who knows?
Further, further update from Nanopolix:
I have just received an email this morning saying that if I want to keep the items they willoffer me a refund!! This is a refund on items I dont want and have sent back to them a week ago!! What a joke!
Reply from NanoPolixJul 3, 2026
UPDATE:
Hello Huw,
Thank you for sending us the additional information we have requested.
We have located your order and previous conversation with our support team and can confirm you requested to return the items you ordered.
To help resolve this for you, we have assigned an agent to prioritize your case and guide you with the next steps of your request.
We hope to bring you a positive resolution.
________________________________
Hello Huw,
Thank you for taking the time to share the details of your experience.
For clarity, our checkout process is designed to require customers to actively review and confirm their order, including any selected quantities or optional add-ons, before the purchase is finalized. Cancellation requests are handled according to the processing status of the order.
As we're unable to identify your order from your review alone, we've sent you a private message requesting a few additional details. Once we receive your response, we'll locate your order, and assist you further.
Kind regards,
Ben from NanoPolix
DO
Don
Ordering
Need to show order and shipping amount and be able to correct order before payment is made, this option was never given. Bad business model
Reply from NanoPolixJul 3, 2026
UPDATE:
Hello Don,
Thank you for the details you've provided.
We've located your previous correspondence with our team and can confirm that you've decided to return your purchase. We want to assure you that your case is being prioritized, and we'll continue to monitor the progress of your return shipment.
We've also assigned a member of our support team to follow up with you directly and provide further updates. Please keep an eye on your inbox for our message.
__________________________________
Hello Don,
Thank you for taking the time to share your order experience.
We'd like the opportunity to review what occurred with your purchase. As we're unable to identify your order from your review alone, we've sent you a separate message through TrustPilot, requesting a few additional details. Once we receive your response, we'll locate your order and look into what you've described.
Kind regards,
Ben from NanoPolix
RR
Rafael R.
Es una auténtica estafa
Es una auténtica estafa, son unos sinvergüenzas timando a la gente. No se os ocurra comprar en este portal, te cobran mucho más de lo que indican que vale, luego dicen que no han recibido el pago para que vuelvas a picar y pagues dos veces.
Al realizar la compra no me apareció la página donde muestre qué he comprado, cuantas unidades y el importe final, sino que apareció otra página publicitaria del producto, por lo que no pude comprobar finalmente mi compra.
Reply from NanoPolixJul 3, 2026
Hola Rafael,
Gracias por ponernos al corriente de este asunto.
Nuestro proceso de pago requiere que los clientes revisen y confirmen su pedido antes de finalizar la compra, incluidas las cantidades seleccionadas y los complementos opcionales. Si el pago no se realiza correctamente o queda incompleto, no se cobra dos veces a los clientes por la misma transacción.
Para garantizar que tu comentario se revise a fondo, hemos asignado a un miembro de nuestro equipo de atención al cliente a tu caso. Se pondrá en contacto contigo para analizar lo que has descrito y ofrecerte cualquier ayuda adicional que puedas necesitar.
Un saludo,
Ben de NanoPolix