Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About NanoPolix
NanoPolix is a nano-technology car repair cloth designed to help reduce the appearance of light scratches, scuffs, oxidation, and other surface paint imperfections without professional detailing. Engineered with active polishing agents and nano-metal technology, the NanoPolix Car Cloth is designed for quick and easy paint restoration on most vehicle colors and finishes.The cloth can be used on common paint marks including key scratches, fingernail marks around door handles, light side scuffs, branch scratches, rust spots, bird droppings, and asphalt stains. Designed as a reusable automotive maintenance solution, NanoPolix can support multiple repair sessions when stored properly after use.NanoPolix is intended as a convenient alternative to expensive body shop repairs and traditional polishing products. The cloth is designed for simple at-home use without tools, machines, or technical experience, helping drivers maintain their vehicle’s exterior appearance more easily and affordably.
NanoPolix (buynanopolix.com) has 803 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Confermo quanto già scritto da altri. Pratica commerciale scorretta e aggressiva. Ordino due panni e mi accollano spese per assicurazione sulla spedizione dell'importo doppio rispetto alla merce. Chiedo di annullare e un assistente AI mi risponde che hanno già spedito, tempo intercorso meno di mezz'ora. TRUFFA
A distanza di 10 giorni aggiungo che non ho mai ricevuto il prodotto, eppure dicevano di non poter annullare l'ordine perché già spedito.
Reply from NanoPolixJul 2, 2026
AGGIORNAMENTO:
Ciao Sabina,
grazie per le ulteriori informazioni che ci hai fornito.
Abbiamo individuato il tuo ordine e incaricato un membro del nostro team di assistenza di occuparsi della tua richiesta di rimborso relativo alla garanzia di spedizione. Ti contatterà anche in merito all'ordine aggiuntivo che hai menzionato per fornirti ulteriore assistenza.
_____________________________
Ciao Sabina,
Grazie per aver dedicato del tempo a condividere la tua esperienza. Apprezziamo che tu ci abbia informato di quanto accaduto dopo il tuo acquisto.
Poiché non siamo in grado di identificare il tuo ordine solo sulla base della tua recensione, ti abbiamo inviato un altro messaggio tramite TrustPilot, chiedendoti alcuni dettagli aggiuntivi.
Non appena riceveremo la tua risposta, potremo individuare il tuo ordine, verificare le circostanze che hai descritto e fornirti ulteriore assistenza.
Cordiali saluti,
Ben di NanoPolix
AC
AC
Refused to Cancel Order - Horrible Customer Support
Had trouble placing my order 6-7-26(kept rejecting my credit card) and became concerned that this was not a legitimate site. Despite that, the order went through. Within 7 minutes of getting the order confirmation, I reached out to have the order cancelled. I was told that 7 minutes was too late as the order had already shipped. I was told not to worry because when the item arrives, I can return it for a refund. I explained again that I didn't want the item to ship and after all it had only been 7 minutes (on a Sunday no less) and surely the item hadn't shipped yet. Customer service responded that they'd look into my request to "provide the best possible outcome." Did not hear from them but instead got shipping confirmation for Order #09C034D50E, eight days later, on 6/15/26. Clearly it had not shipped in 7 minutes as they implied. Then, 10 days later I got notification from their Customer Service department that it was too late to cancel the order, but not to worry as I could return it for a full refund once it arrived. They could have stopped and cancelled the order within the 7 minute window with which I placed the order but instead dragged it out more than 10 days only to tell me that it was too late. Product arrived 6/23/26, and I immediately requested a refund that day. I sent a photo of the package I received for proof that it arrived. Despite them promising to send a return label, none arrived. Despite them being able to see the tracking information that the item was delivered, they began the stall tactics of asking me for another photo of the package as their "system" wasn't showing the item was delivered. I responded with a photo of the package, and a shot of the delivery confirmation notification. Stall tactics! I was in constant contact with them as they passed me from one representative to another, each telling me the same thing: they "understood my frustration and were investigating my request to provide the best possible outcome." No outcome ever arrived, they never provided a return label or instructions to return the product, so, on 6/29/26 I reached out to PayPal for help. The company then immediately notified me that they'd be willing to offer a partial credit IF I marked the case with PayPal closed first. No refund unless I said the claim was closed. Knowing that once I closed it, PayPal would no longer assist me, and feeling like this was yet another trick, I again reached out to PayPal for assistance. PayPal decided in my favor, and got me the partial refund we agreed to. This company was never honest throughout the entire process. I dealt in good faith, and they didn't.
Reply from NanoPolixJul 2, 2026
UPDATE:
Hello AC,
Thank you for providing the requested information.
We've reviewed your case and are pleased to confirm that this matter has now been resolved and that a refund has been issued for your order. We appreciate the time you spent communicating with our support team throughout the process and value the feedback you've shared, as it helps us continue evaluating our service.
If there's anything further we can assist you with, please don't hesitate to let us know by replying to our latest correspondence.
_________________________
Hello AC,
Thank you for taking the time to share your experience.
We'd like the opportunity to review your order and the communication you've received from our team. Since we cannot locate your information based on this feedback alone, we have sent you a separate request for additional details to personally oversee what you have described.
Best regards,
Ben from NanoPolix
MB
Mr B.
Rubbish overpriced overpromised…
Rubbish overpriced overpromised product, does not work at all and does not do what it says in advertising. Don't waste your money, don't go near this company.
Reply from NanoPolixJul 2, 2026
UPDATE:
Hello,
Thank you for the additional information.
We found your order details and we would like the opportunity to assist you with your feedback.
To help with this, a member of our support team will reach out to you directly.
Please check your inbox for our message.
___________________________
Hello,
Thank you for your review.
We'd appreciate the opportunity to look into this with you. However, we cannot find relevant information based on this feedback alone.
We have sent you a separate request for additional information so we can locate your order and follow up accordingly.
Kind regards,
Ben from NanoPolix
MA
Maurizio A.
TRUFFATORI
TRUFFATORI! ORDINI PER 12 EURO E TE NE CHIEDONO 180!!
Reply from NanoPolixJul 2, 2026
Ciao Maurizio,
Grazie per aver dedicato del tempo a condividere la tua esperienza. Ti siamo grati per averci segnalato la questione.
Per aiutarci a individuare il tuo ordine e a verificare quanto da te descritto, ti preghiamo di fornirci le informazioni che ti abbiamo richiesto.
Non appena riceveremo i tuoi dati, esamineremo il tuo caso e ti forniremo ulteriore assistenza.
Cordiali saluti,
Ben di NanoPolix
PT
Pilar T.
Estafa, no compréis
Estafadores, el producto se anuncia por unos 12 euros y después en el mail de confirmación de pedido aparece un importe 10 veces superior. Te contestan en inglés, pensarán que así no nos enteramos.
No grabéis datos de vuestra tarjeta bancaria en su web. Gestionando la denuncia estoy...
Edito la respuesta porque no me dejan contestar: no se hagan los despistados, saben perfectamente quién soy y lo que ha sucedido, pretenden cobrar productos que en ningún momento han sido seleccionados en la web para su compra, ni siquiera envían factura, ni correo informativo de producto en tránsito, no por supuesto envían el producto. No son un comercio sino una trama de estafadores.
Al menos veo que en esta web puedo contribuir con mi experiencia a que no estafen a más personas
Reply from NanoPolixJul 2, 2026
Hola Pilar,
Gracias por compartir tu experiencia y por informarnos de ello.
Nos gustaría poder revisar lo que ha ocurrido con tu pedido; sin embargo, esta información por sí sola no nos permite localizar tu cuenta.
Para poder seguir adelante, te hemos enviado un mensaje aparte en el que te pedimos algunos datos adicionales. En cuanto recibamos tu respuesta, podremos ayudarte mejor.
Un saludo,
Ben de NanoPolix
EM
emilio M.
Pensaba comprar pero viendo los…
Pensaba comprar pero viendo los comentarios de estafa cualquiera compra .Demostrarme lo contario
Reply from NanoPolixJul 2, 2026
Hola Emilio,
Gracias por compartir tu opinión.
Entendemos que leer opiniones contradictorias puede hacer que resulte difícil decidirse.
Si tienes alguna pregunta sobre el funcionamiento del producto, el proceso de pedido o nuestras políticas antes de realizar la compra, nuestro equipo estará encantado de responderte. No dudes en ponerte en contacto con nosotros en [email protected] para que puedas tomar una decisión informada con total confianza.
Un saludo cordial,
Ben de NanoPolix
HK
Huber, K.
unverschämte Betrüger!!
unverschämte Betrüger!!
Manipulieren die Bestellung auf das Doppelte!!
Reply from NanoPolixJul 2, 2026
Hallo Huber,
vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben.
Wir konnten Ihre Bestellung finden und bestätigen, dass die Rückerstattung bereits veranlasst wurde.
Sollten Sie weitere Fragen haben oder benötigen Sie Unterstützung, antworten Sie bitte auf unsere letzte Nachricht oder kontaktieren Sie unser Team unter [email protected]. Wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
Ben von NanoPolix
LR
Lothar R.
Ich habe gerade NanoPolix gekauft.
Ich habe gerade NanoPolix gekauft.
Zu dem Verkausfpreis von 34 Euro kamen 7 Euro Versand und 4 Euro Garantie (wofür auch immer) oben drauf.
Weder die Versand- noch Garantiekosten wurden mir im Bestell- noch Bezahlprozess angezeigt.
Das sieht für mich schon einmal nach Abzocke aus.
Über die Qualität kann ich noch nichts sagen.
Reply from NanoPolixJul 1, 2026
Hallo Lothar,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bestellerfahrung mit uns zu teilen.
Zur Verdeutlichung: Unser Bestellprozess zeigt Ihnen die anfallenden Kosten an, bevor der Kauf abgeschlossen wird. Optionale Zusatzleistungen wie Versandschutz oder Garantien müssen Sie während des Bestellvorgangs bestätigen.
Sobald Sie das Produkt ausprobiert haben, können Sie sich bei Fragen zu Ihrer Bestellung oder falls Sie weitere Unterstützung benötigen, jederzeit an unser Team unter [email protected] wenden. Wir helfen Ihnen gerne weiter.
Herzliche Grüße,
Ben von NanoPolix
