Buyr.comReviews of buyr.com

Reply from Buyr.comApr 11, 2022

Hi Shane, Thanks for taking the time to leave us a review. We're always looking to improve from feedback and we expect our retailers to reflect inventory levels accurately and in a timely manner. I apologize for the inconvenience that you had an order canceled. That said, we're glad to see you unlocked a 20% discount on a pair of board shorts. Heck of a deal for a brand that's not usually on sale! We hope to see you back at Buyr.com for another great deal soon.

Reply from Buyr.comFeb 11, 2022

Hey David, I'm sorry we didn't deliver you a 5-star experience on Buyr.com. Though we've come a long way since your purchase over a year ago, we never like to see a disappointed customer. As you're aware, we did refund you in full for your purchase and provide you with a new Reward card to provide you with a smoother shopping experience if and when you'll give us another shot! While we're aiming to please everyone, there will certainly be an outlier where things don't go smoothly. Based on our overwhelming number of 5-star reviews, we're glad this is indeed an outlier and an outdated review. We've exhausted all options in an attempt to correct this negative experience and make things right. We hope it's appreciated and recognized by yourself and those who take the time to read this reply. All in all, we wish you the best and hope that someday you see the brighter side of shopping on Buyr.com!

Reply from Buyr.comJan 13, 2022

Hey Daniel, We are so sorry to hear your experience didn’t meet your expectations! After reviewing your account, we see that you ordered the wrong item by mistake, then disputed the payment with PayPal, even though we provided you a pre-paid return label. PayPal did ultimately settle the dispute in our favor, based on their Seller Protection policy, so no harm/no foul… In the future, what could we have done better on our end to meet your expectations? We are hoping we can earn your business again in the future, so let us know what that will take!