byBESPOEKReviews of bybespoek.com

My order processed quickly and I received tracking information as soon as it shipped. I had great visibility on the shipment all the way to my door. the product was packaged really well and undamaged. The customer service follow up was friendly and a great way to complete my experience.

I ordered 4 wishbone chairs from by BESPOEK. The chairs themselves are great. They feel sturdy and were well packaged. Shipping time was nearly 2 months, but that was clear when I purchased the chairs. My only complaint is that I was charged a foreign transaction fee for the purchase on my credit card. Customer service is great. All my questions were answered quickly.

I'd never heard of this company when I ordered two wishbone dining chairs from them. I ordered from here because they were on sale and would save a few dollars. The chairs themselves are perfectly fine. They arrived in perfect condition, and look great. The problem is with the time it took to receive the items. I placed the order at the beginning of August and have just received them at the beginning of October. I would have been willing to pay more with a different company to receive them faster had I known it would take two months to receive the chairs. I really love the 3 arm Mulle knock-off lamp that is sold here, but won't order it because I do not want to go through such a long wait again for an order. Customer service is excellent. All inquiries were responded to in a prompt and courteous manner.

Quick delivery. Great prices.

I ordered an Eames lounge chair and ottoman from BESPOKE just before Christmas. The chair arrived as promised and in perfect condition. When time comes to add to my Post Modern collection I will return to them for my purchase.

I was debating on buying from byBespoek but saw that they had really good reviews on Trustpilot, so I took the plunge. However after purchasing my chairs, I never received a confirmation email. (Fortunately I screenshotted the confirmation screen). A couple weeks passed by and I began to worry. I even tried their online chat and no one got back to me (I think they're off on the weekends / holiday season). So I began thinking it was a scam... Finally I got in contact with customer service and they sent me a new confirmation email. It went straight to spam which also rose some red flags. But once the item shipped, I received my tracking information (I paid for the shipment tracking). Then a week or so passed by and I received my chairs in mint condition. Long story short, this is a great company but they could work on communication processes.

I am pretty happy with the wishbone chairs that I recently purchased by BESPOEK. The chairs are beautiful aside from some minor scratches on the bottom of the legs from shipping. I also did have issues with the length of time that it took for the order to arrive. Upon ordering I was told a date that was much earlier then the actual arrival date. With that said, customer service was very helpful and attentive at assisting me with following up on the order. The company genuinely does seem to care about customer satisfaction.

Happy with the price and the chairs in real life compared to the photos! My one disappointment were some minor dings at the very bottom of the chair legs from shipping as they were not wrapped as well as the rest of the legs.