LoftieReviews of byloftie.com

super service, polite response and amazing product

Reliable company. I bought the Loftie alarm clock and I'm very happy with it. Got a small issue with my account, customer care answers on a Sunday and was so reactive to fix my issue. Such a pleasure!

While I was disappointed that the clock stopped working so shortly after it was purchased, the employees were incredibly responsive and helpful in figuring out the issue and getting it replaced with no cost to myself.

Wrong package returned (my mistake) handled well. I sent the wrong package back to Loftie and they were able to contact the 3PL and ensure the package was sent back to me.

I have had such an outstanding experience with Loftie’s customer support - I couldn’t resist writing a review. It is indicative of the quality of the product and company leadership that they invest in support by real folks, not bots, for real customers. I am not tech savvy and we had moved and our two Lofties were paired with older locations’ Wi-Fi. This superb professional ‘’Grace’’, such an apt name, was patient, creative, thorough, and repeatedly reassured me that she understood I needed to reboot my Loftie, and not the one our adult son ‘had stolen’ and uses religiously. Through repeated emails I got updates, timelines for next steps from our son and from me, and simply made me feel heard AND appreciated as a customer. Incredible to experience. It makes me feel even more loyal to Loftie - the product and the company. In days of cost cutting, customer support is too frequently un appreciated. (As a long retired senior exec from a major global airline, I really applaud this investment. Brava Grace and bravo Loftie Leadership!

Despite the product not working out for us, the customer service we received was outstanding. The turnaround time on responses was excellent and our refund was approved as soon as we had confirmed the courier information over. An excellent example of top class customer service.

I’m updating my original review to reflect the final outcome. My order initially experienced significant delays and the shipping status was unclear for quite some time, which was frustrating and made me worry about whether the order had actually been sent. However, after I continued to follow up, the Loftie support team stayed in contact and worked to resolve the issue. My Loftie clock has now arrived, and as a gesture for the inconvenience they also sent an additional unit at no extra cost. I truly appreciate the effort they made to make things right and their willingness to go the extra mile for a customer. While the shipping and logistics process could certainly be improved, I found the support team to be responsive and committed to resolving the situation.

I absolutely love my Loftie and the supporting app. I knew I needed and wanted to make changes around my phone usage before and after bed, so having this stylish and multipurpose item has really revolutionised my start and end of day routine. I love falling asleep to different sounds, although would love some more yoga nidras/sleep meditations to be added. Shipping was super quick, and the customer service has been incredibly prompt by email- shout out to Nikki for her assistance. I have told so many people now about Loftie as I’m completely converted.