CabinetgiantReviews of cabinetgiant.com

I had multiple issues with the cabinets received. The finish wasn't the color they show on the web site. They show a honey oak color but sent a muddy greenish tint color. Several of the cabinet panels were badly warped and didn't fit right. I'd sent them a contact message with the issues...they never contacted me. I tried calling and couldn't get in touch with anyone and didn't receive a call back. I had to move on with the project so now I'm looking at having to strip and refinish all the cabinets...brand new and needs to be refinished... I wouldn't recommend this company.

I called 6 times and left messages for two weeks until I got a call back. Never got a tracking number to let my customers know when the cabinets would be there. Awfully customer service.

The drawer fronts that were received don't fit anything can you please send drawer faces for TB-SB33 sink face drawers and send them out ASAP please.....Also the handyman said the replacement to the wall upper corner were wrong for the 2nd or 3rd time so he had to clamp the warped boards to get it to fit properly. I had the worst time with this order and my handyman is about to kill me for using cabinet giant but last time I didn't have this much trouble, it was perfect. Thank you Sent from my iPhone And this is the response I received, pretty much saying the brand I bought is crappie to don't buy it again. Monette, Timberline is a different manufacturer than the other ones you used previously. It is a lower grade and more affordable cabinet however. I think maybe we should in the future stay away from this line for you since it didn't work out so well. I will get the tb-sb33 faux drawers to you, which address would you like these shipped to to confirm. Thanks!

I have ordered cabinets for a kitchen project from Cabinet Giant on 11/17/16. Sales rep (Jen) have stated that the order will be delivered on 11/23/16, a day before Thanksgiving. I agreed to proceed. On 11/22/16 I received an email with tracking stating that the package was just picked up from Cabinet Giant on 11/22/16, and is scheduled to be delivered on 11/30/16, a week after the initially confirmed delivery date. I have contacted the sales rep, in hopes to find a soulution. Instead I received rude replies with the only remedy being a cancellation of the order. Wishing to escalate the matter I asked for a manager. Josh (manager) was not willing to rectify the problem, and instead suggested that the order should be cancelled. I explained that I am not ready to make that decision, and that I will get back to Josh. Ten minutes later I received a voice mail from Josh that he made the decision to cancel the order. Essentially, Cabinet Giant staff held my money for a week, failed to ship on time, and ultimately cancelled the order against my will, resulting in substantial disruption of our workflow. The level of unprofessionalism is striking. Proper management strategy is to deescalate the problem. Josh chose to do exactly the opposite. Company that treats clients in this manner should not have a satisfactory rating.

After dealing with an awful freight company that would not coordinate our shipment for delivery, the driver brought the cabinet to our condo when we were not home. He told our doorman that it was damaged and they took it back without ever showing us. I was told that no more of this particular model were in stock. I tried to contact the company numerous times to see if they could offer a different cabinet with the same dimensions at the same price....no one even replied.

I ordered 2 /2736 upper cabinets and received 2 /2436 cabinets. Also the corner trim piece I order was damaged during shipping and I was unable to use it. I have emailed and left two voicemails about these problems and no one has tried to contact me to resolve this. I've had to make these cabinets work and pay extra to my installer to customise something to fill the gaps due to no one getting back to me in time to fix it. This is unacceptable to charge people more for items and then send them something totally different. I hope someone will get back to me to resolve this soon.

I ordered sample cabinet doors, understanding that they could be returned for a full credit. When it came time to return them, I was told I would have to pay for the shipping to return them, which would cost as much again as what I paid for the samples - so I actually would pay double the cost of the sample doors if I shipped them back. Very misleading and I would not order from a company that operates that way. When you are talking about a large investment in a new kitchen,, samples should be available and be able to be returned prepaid.

I have ordered in the past and was please with the Haverton Maple cabinet, but since those were discontinued, I ordered the Shakertown. What a mistake. They are very cheap and just about every cabinet had warped panels. I left a message, sent an email and NO RESPONSE. I posted on facebook and that got a response there, but I have not heard from anyone.