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CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

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CTM (formerly CallTrackingMetrics)

CTM (formerly CallTrackingMetrics)Reviews of calltrackingmetrics.com

Internet & Software
231 Najoles Rd; Ste 500, Millersville, Maryland

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4.0

Great

Based on 217 reviews

CTM (formerly CallTrackingMetrics)4.0

Reviews217 About Contact

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Rating breakdown

5 star59%
4 star13%
3 star9%
2 star10%
1 star9%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About CTM (formerly CallTrackingMetrics)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results.Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

CTM (formerly CallTrackingMetrics) (calltrackingmetrics.com) has 217 customer reviews on Folks Told, with an average rating of 4.0 out of 5.

Also known as: calltrackingmetrics.com
Website: calltrackingmetrics.com
Category: Internet & Software
Location: Millersville, Maryland
Listed on Folks Told: 2026

Contact & location

(800) 577-1872
calltrackingmetrics.com
info@ctm.com
231 Najoles Rd; Ste 500Millersville, MD 21108

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 94% of reviews.
Most recent review: July 2026.

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CTM (formerly CallTrackingMetrics) reviews

Showing 29 reviews with 4 stars · Clear filters

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Andrew
Jun 25, 2018
Been a client for a few years
Been a client for a few years. I enjoy the system and its the right solution for my business. The system has numerous options available that allows us to customized certain features that aren't available to many of their competitors.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks for taking the time to write this review! We really appreciate you being a loyal customer for so long, and are working hard to continue improving our platform. If there's anything we can do to enhance your experience with us, please email [email protected].
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Lori R.
Jun 25, 2018
This system is pretty amazing
This system is pretty amazing. Some dropped calls but we receive an email when someone is dropped or hung up. I love it!
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Great to hear, Lori! Thanks for giving us your feedback. If you continue to experience issues with dropped calls, please send a message to [email protected] so that they can look into your account and see what's going on. Thanks again!
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Cliff A.
Jun 25, 2018
Frank always has our best interests in…
Frank always has our best interests in mind. Unlike many other experts we've done business with over the years, Frank"s strategy and pro-active attitude always results in very good ROI for our group of businesses.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
We couldn't agree more, Frank is such an asset to our team! He's always working hard to provide excellent support. We'll be sure to pass on your feedback! Thank you so much for taking the time to write this review, Cliff.
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Arthur M.
Jun 25, 2018
So far a very good experience
I'm new to CallTrackingMetrics. So far, I've had a very good experience. The service works very well. The online instructions are generally clear, but there is a steep learning curve. Their customer service has been very helpful and easy to contact.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thanks, Arthur- it's always great to hear from new users. We have a lot of resources to help our new customers get up and running, but our support team is also always ready and willing to help along the way! Glad you are a member of the CTM community!
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Albert S.
Jun 25, 2018
Great Program With Solid Tool Integrations
Call Tracking Metrics has been a such a huge help in understanding how potential customers contact and flow through the purchasing process for the businesses we help manage. Reporting dashboards are clear and easily able to be filtered based on specifics. Integration with Google tools is also a huge help with gathering analytic data.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Albert, thanks for the review. We're happy to hear that CTM has been a great partner for you and the businesses you manage. As always, let us know if there's anything we can do to improve the customer experience.
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Robert G.
Jun 25, 2018
Not bad on most of the information that…
Not bad on most of the information that we are trying to get but sometimes the responses take too long.
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thank you for taking the time to leave a review, Robert! We really appreciate your feedback, although we're sorry to hear you've had to wait at times for a response. We strive for quick response times, so we’d like to hear more about your experiences. Drop us a note at [email protected] at your convenience to let us know more. Thanks!
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Arman G.
Jun 25, 2018
Good service
Good service
Reply from CTM (formerly CallTrackingMetrics)Jun 25, 2018
Thank you Arman! We love to provide great service!
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Sandy H.
Nov 20, 2017
The recording feature is beneficial
The recording feature is beneficial to both understanding and verifying the data and for use in sales training. It helps to be able to mark the call as a lead, or not a lead, for follow up purposes. I realize the way a phone is set up, is how the name of the lead is formatted, but it's the only imperfect part of the process I can find.
Reply from CTM (formerly CallTrackingMetrics)Nov 21, 2017
Hello Sandy, Thank you for your review! In regards to your comment about the phone set up and how the name of the lead is formatted, are you referring to the caller ID information? If so, I wanted to make certain that you knew that you could open up the record and update/change any of the information on the call record. You can click on the record or click on edit to revise the record. Please let us know if you have any questions!
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