Reply from CareLinxFeb 20, 2024
Hello Meri Jo,
Thank you for bringing your concerns to our attention via this review. We apologize for the experience you had when attempting to work out differences with your caregiver through our support staff. Please note that we've identified coaching opportunities for the last colleague that you had spoken with and will work to relay these. Upon review of your account, we can see the timesheet discrepancy over the last hour of work completed by the caregiver and understand that this has since been ironed out. In regards to representation, we do not advertise ourselves as a cleaning company, rather our Company is one that matches families with non-medical, fully vetted caregivers who can assist with daily living activities such as, meal prep, bathing, grooming, errands, some transportation, companionship, medication/exercise reminders and light housekeeping. While our caregivers are here to assist with these tasks to help maintain and improve our members' quality of life, they are not professional house cleaners. They'll use the products in your home to tidy up and are responsible for cleaning up the space used by the member during the shift (ex. bathroom, living room, kitchen) which may include vacuuming, sweeping, dusting, mopping and wiping down surfaces but any deep cleaning, getting on ladders, scrubbing floors on hands/knees etc. are outside of their scope of work and best done by a professional cleaner whose sole focus includes that level of deep cleaining detail. We do hope that you'll keep us in mind should you need assistance with other activies of daily living in the future. If you have further questions, comments or concerns, please contact us at: 1-800-494-3106
