Castlegrade Reviews | Read Customer Reviews of castlegrade.com

Castlegrade Reviews | Read Customer Reviews of castlegrade.com

Castlegrade reviews

Showing 79 reviews with 1 star · Clear filters

Rose S.
Nov 11, 2020
Way to small and I only weight 120…
Way to small and I only weight 120 pounds. And I got the longer strap.
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Joseph C.
Nov 11, 2020
I never received the masks I ordered
I never received the masks I ordered. Ironically the only one that came was the free one.
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Raymond
Nov 11, 2020
mask is much too small for large guy
mask is much too small for large guy
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Aaron B.
Nov 11, 2020
Doesn’t fit my face and Airlines will…
Doesn’t fit my face and Airlines will not let you use. Worthless purchase
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Heidi B.
Nov 8, 2020
This mask is terrible
This mask is terrible, and while I understand that PPE is not returnable (a policy I agree with 100%), I wish that I’d been offered at least a partial refund for this expensive and unusable mask. That would’ve taken the sting out of flushing almost $60 down the drain.
Reply from CastlegradeNov 11, 2020
Heidi, we are pretty good about working with customers who take the time to find their fit. We often find people don’t take the time to watch the how to videos. Where we can’t help is when someone says “it’s horrible and I wasted money”. Clearly people LOVE the mask. We can’t seem to keep it in stock and 70pct of our customers are REPEAT customers. Take this opportunity to donate your mask to someone in need rather than see it as a “waste”. That’s our advice.
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Leslie P.
Oct 29, 2020
I ordered and was charged for this mask…
I ordered and was charged for this mask in March and have waited patiently for months and months. Every time I contacted you I was given a typical "Trumpish" reply, "It's right around the corner" or "We're shipping next week." I still have no mask.
Reply from CastlegradeOct 30, 2020
Hi Leslie, we apologize for the long wait. We had shifted everyone from blue to different colors and were clear that blue would be a while. Maybe check your spam folder for our weekly Friday updates. We hope you feel it was worth the wait and sorry we let you down. Thankfully blue is back in stock in a big way and we have enough for everyone now!
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Dr. A.
Oct 28, 2020
Order took forever to arrive and…
Order took forever to arrive and substitutions had to be incorporated because of supply shortages. Following extravagant advertisement service did not meet even minimal standards. Haven't used the product because company's unacceptable delay and shortage required that I invest in more readily available alternatives which I am benefiting from and using instead.
Reply from CastlegradeOct 29, 2020
So sorry about the delays. We made those clear on our website and we updated everyone weekly until everything arrived. The delay was so that we could update the mask with new features and improvements. We think better to ship right then ship wrong and early! Sorry we let you down.
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