CatbirdReviews of catbirdnyc.com

I waited to order the black and white cookie charm. It was out of stock for a long time. When it finally became available I ordered quickly. I had a hard time waiting to receive it. When it arrived and I opened the box I was shocked!! It was extremely small. It is not represented well at all on the website. I returned it right away very disappointed

Passive aggressive customer service. Ridiculously small jewellery. Overpriced.

I have never been more disappointed in an online store’s experience. I purchased 2 solid gold pieces for my fiancee from this store as our wedding gift. I was told during purchase by the agent online that my purchase would qualify for exchange or refund should anything go wrong. I spent ages looking online for a brand and chose this one for MY WEDDING GIFT. Unfortunately the piece I chose did not fit my fiancee and was not her style. I immediately reached out to catbird to initiate the exchange or even credit online. I was told there is no exchanges for international purchases and that their policy is online. It’s buried in a page at the bottom and again - during my extensive discussion with an EMPLOYEE of your business, I expressed that I lived in Canada and was told I could return. During the excitement, of course I assumed the word of an employee was correct. I spent over $800 and couldn’t reach customer service for ages over email until one of their chat agents finally answered me and gave me a “sorry the agent was incorrect but we can’t take it back.” Are you serious? So now we’re stuck with your absolutely overpriced marked up online jewelry that was put into a box messily with no proper wrapping and that doesn’t fit. And you can’t honour what your employee that represents your store said to a customer. I was again, ready to buy more pieces and would have happily just taken a credit. Absolutely unethical company that just shills their product and is extremely overpriced for what they are after talking to numerous other people after the fact. I will never be purchasing here again and would highly advise anyone from doing so. Thanks for ruining my wedding gift that I saved up for. She has to act like she likes it now because of your own company’s unethical practices. When you respond to this and say that your policy is on your site and the same BS about pieces getting lost in customs potentially, please spare me - numerous proper companies around the world do international exchanges and stand by the mistake of an employee that was the direct reason someone purchased your product. Not Catbird though because greed is what matters.

Terrible experience, order items on a promotional offer, two rings and two braclets for 85.00.. received the two rings, cheap, thin as wire… contacted customer service, said was on back order, waited weeks, now customer service says my order was only for the rings, which are not even close to a value of $85.00 plus S/H.. Would not advise anyone to purchase their poor quality jewelry.

Terrible place. What did NOT go wrong? Promised one thing. Got another. Hard to contact them. Given wrong customer service number, wrong website, and no assistance. And the ring is garbage. Is it so think it's like a teeny wire. Just awful. Now I can't print a return label o send it back. The submit button is grayed out. And I am not getting return emails for help.

Honestly could not be worse. I have been looking at their jewelry for several years and decided to finally pull the trigger. I got 2 chokers and 4 rings (>$1000). Issue #1: they decide to put up a valentines day sale the day after with a free gift and will not honor that for me. Issue #2: the rings I ordered do not fit even after a. measuring 3 times with the ring fitter and b. comparing to other rings I have (Me&Ro). Issue #3: I asked to exchange the rings for a half size lower since they just fall off (how they are so big compared to ones I already have I don't know). They said no exchanges. Spending $470 just for rings that I can't even wear now what the? Seriously screw this company. Terrible customer service from the get go and I will literally never buy from them again.

Terrible experience. I ordered a pair of pearls earrings and they’re cute but definitely poor quality. The pearls were barely attached. The earring broke after just one month and the back clasp was too lose and got lost. The customer service was useless since I’m an international customer: no refund, no reparation, no substitution. Also they’re site doesn’t allow reviews so I have no way of letting other customers know how cheap the earrings are.

The band Catbird sent me looks nothing like the photos on the website. Most of the time I would let something like this go and just enjoy it for what it is, but this is my *wedding ring* that I will be wearing forever and I am extremely disappointed it isn't what Catbird led me to believe based on the photos. I've gone back-and-forth with their customer service about this with EXTREMELY detailed evidence, but they continue to gaslight me and stated they are not going to accept a return. There is a huge difference between the beautiful craftsmanship displayed on the listing and the obvious laziness and complete lack of quality in the ring I received. I ordered a ring with stars and received a ring with Xs. I did NOT order a treasure map for my wedding ring and I will not accept their agents attempting to downplay the issue that I have very clearly explained with visual and detailed proof. I understand them saying each ring is "one of a kind", but nowhere on the listing does it say the ring I receive will look nothing like the listing at all. There is not a single ring on either listing that looks like the one I received. I wanted a variation on a specific scheme, not a whole different visual design. Entire advertised design elements being missing is tantamount to fraud. It's a whole different concept. And furthermore, what is the point of the zodiac illustrations on the listing if the rings are going to just be decorated randomly? Based on my two combined signs, Scorpio and Aries, there is only the possibility of having ONE X and multiple asterisks. You certainly shouldn't have MORE Xs than the design calls for. I can’t believe Catbird would just sell some "random" ring in place of the one pictured. For those prices, you really need to take individual pictures of each ring if they are going to be THAT different. I understand them being somewhat different, but the shaping is entirely different, it’s not domed at all, they just used thick rectangle wire for my actual one. I know this is long winded, but I am hoping you can avoid the same fate! Save your money or use it somewhere where they care about their customer.