Excellent
Based on 820 reviews
CaveGamers4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CaveGamers was formed in 2010 with the main focus of repairing Xbox 360s. The infamous Red Ring of Death was a massive issue with these systems, so there was never a shortage of units to repair. Over the years, we evolved from doing repairs and expanded our product selection to a wide variety of video games, systems, and toys. We take pride in the unique nature of the products we carry, the quality of our refurbishment, and the care we show our customers. We hope you find what you are looking for and have a great CaveGamers shopping experience. It has been an honor to have served over 500,000 satisfied customers!
CaveGamers (cavegamers.com) has 820 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 30 reviews with 1 star · Clear filters
Julio Z.
Not happy the items didn't even work
Reply from CaveGamersJun 30, 2026
We're very sorry you've had this issue. According to our records we've helped you through the return process and you should have received a full refund!
Jeremiah H.
I ordered a ds lite and paid 79$ for a broken unit. The bottom of the bottom screen would glitch and like stutter around. I know it came broken too because i opened it straight out of the box they sent it in and it was like that instantly. Poor quality control i wont be shopping here again and am disappointed with my purchase. Im not even requesting a refund i just want them to know they need to do better.
Reply from CaveGamersJun 1, 2026
We're very sorry the customer had this experience. When they reached out we offered to help with a refund or replacement but they actively refused any attempt to make this right.
Cherie B.
I have not received my purchase. They shipped it thru the USPS and USPS did not deliver it to me
Reply from CaveGamersMay 15, 2026
We're very sorry you've had this experience. This appears to have been a misdelivery on USPS's end and we have shipped a replacement.
Abigail C.
Game came in damaged. Can’t play more than 5 minutes without it showing error message.
Reply from CaveGamersMay 13, 2026
We're very sorry you've had this experience. On occasion our testing process misses something we should have caught. We have accepted a return for a full refund as we had discussed!
Volespirit
You guys said the copy of Pokémon, Omega Ruby was an excellent condition. It’s not. It gets past the intro screen and keeps saying an error has occurred. I think you guys sent me a faulty cartridge.
Reply from CaveGamersApr 8, 2026
I'm very sorry you've had this issue, on occasion our testing process misses something it should have caught. There are several reasons this error could be occurring that may be either on the end of the game or system. We have reached out to provide troubleshooting help or offer a return for a replacement or refund, but we have not heard back.
MIGUELANGEL A.
So many duplicates and sports games
Reply from CaveGamersApr 3, 2026
Our mystery lots are lower value games and are priced accordingly, and we attempt to be as representative as possible with the images on our listing. We're very sorry if the selection you received was disappointing. You should not be receiving duplicates so we are happy to look into that and provide assistance. If you are otherwise dissatisfied with the selection we are more than happy to accept a return.
Tanya N.
We recieved the package but there was no disc in it. Left e-mail for the help and support dept to see if you can send me one or return my money.
Reply from CaveGamersJan 2, 2026
We've received the email and have reached out for more clarification. We'll be happy to set up a shipment for a replacement disc!
Danielle S.
Bought the legend of Zelda twilight princess on game cube and the game doesn’t even work. It has scratches on it and wont play at all. $123 down the drain.
Reply from CaveGamersDec 29, 2025
We're very sorry you've had this experience! We've reached out and are more than happy to help with a return for a replacement or refund.
