CB2Reviews of cb2.com

The worst customer service ever. My package was held on to for weeks. Every time I spoke to someone nothing helped. They offered a fifty dollar gift card when I said if never shop with them again. It wasn’t there. Called back and told them my package was damaged and if they Could replace the items. The absolute worst.

Similar to another post here, I also ordered a table that took over two months to arrive. The base and top required separate scheduling but they confirmed that they were scheduled for the same day. That day came and went but only the base was delivered. I paid $79 in delivery fees for someone to carry a box inside that I could have easily managed myself. Since I was under the impression, my new table was arriving in a way that meant it was functional, I sold my old one. Now, I have the base of a table with no top headed into Christmas when I will be hosting guests. The top will not arrive until a month after the original scheduled delivery date. I was given no remedy beyond an apology.

Ordered a table, waited 2 months to get it delivered and when finally did arrive the table top was missing. Then i rushed and canceled my second purchase of $800, because i don't want to get through this again.

CB2 sent the table I ordered to their third party delivery company AMJ, with significant damage. The table was stained, cracked, chipped and the legs were scratched. I paid $1,000.00 in total for this table. I opted to have the table returned to CB2 and called to get refund. The lady was polite and efficient. What a waste of time. You’d think a retailer who sells products at this cost would quality check their items before shipping.

I ordered a dining room table in August (not cheap) it was expected to arrive in mid October, then late October, then early November, and now late November! I’ve called costumer service multiple times and they always knew what to say to get me off the phone. I spoke to faith yesterday and she was the most helpful and honest. Today I finally received a message that my order is ready to be scheduled! I was pleasantly surprised, so I called and they tell me that the next available delivery is January 11, 2022!!! I was mind blown! This was my first time ordering, I really wanted to buy more stuff but these people are liars and wouldn’t recommend them to anyone!

AVOID! AVOID! AVOID! I wish I didn't have to give any stars for my recent experience. THIS IS THE WORSE SHOPPING EXEPRIECE I HAVE EVER HAD (and i'm a shopper). I work in luxury retail and this is not how my employer would ever function. I ordered an island last year and I still have not received it. What makes it even worse is CB2 attempted to deliver 3 times in the pass and each time they delivered the item it was damaged (looked like a rat got to it). I had to rearrange my kitchen and schedule to accommodate the deliveries and still no island. Last month I got two emails 1) stating the island would be here in December 2) it wont be here until January. I have yet to receive a call from the leadership team advising of an accommodation (which they told me they could no longer provide) or even a simple follow-up regarding the SUPER delayed delivery. If CB2 was not a well know company then I would honestly think that this was a SCAM. AGAIN THE WORSE shopping experience and the communication from well known brand i've every experienced. Also I've communicated this issue to several friends, co-workers, clients and family members and they all have had if not the same very similar experiences. Not to mention CB2 has charged my credit card in full and I have no island, just fake delivery dates.

Ordered a bookshelf which kept getting pushed out - I ordered in May, it was meant to come in August and now October. It was scheduled to be delivered between 330-530pm and it never arrived, no explanation. Now I need to allocate time at home for another delivery in 2 weeks time. Can’t rely on any dates / times they give and it makes scheduling impossible.

I wish i can give them a zero if i can. I have never worked with a company whose customer service is so awful and I would never order anything from them. Customer service time is awful: every customer service call, you are put on hold for more than 10 to 15 minutes at a time, and they will transfer you to another agent the moment you have a question they cannot answer, which means another 10 to 15 minutes of hold time. Delivery management is awful: I ordered a bed frame from CB2 with a delivery date set for October 18th for my grandparents to sleep on when they visit me on October 22nd. I inquired with CB2 customer service team whether there were any availability on October 22nd for a delivery since I need to do some home improvements between the 18th and the 22nd. After learning there wasn't any, I told the customer service agent to please keep my original delivery date. Some how, a week after my initial call, I received an email that I am now "moved" to October 26th for my delivery date and when I called to move it back, they said they cannot do it anymore and said it was my fault for calling them to inquire, their exact words were "when we make an inquiry, they cancel the original delivery date and book you automatically on the next available". This is perhaps the most idiotic thing i have ever heard. Funny enough, after this call, I tried to see if a pick up is feasible, which triggered the cancellation of my delivery and a now i have a pick up date of November 26th. I just spent the last hour on the phone trying to cancel this order and I am not sure when they will ever pick up.