CenterwellpharmacyReviews of centerwellpharmacy.com

NEGATIVE 10 STARS repeat NEGATIVE 10 STARS. You can't get through to someone to track your order with wait times up to 2 1/2 hours. This is ridiculous, and they don't care. I have never dealt with a company that makes as much money as they do with such a backlog of phone calls. They are truly pathetic. I only went with Novo Care because I wanted to buy direct and get the prescription from the manufacture. Never again. I'm going to get my meds direct from Costco now where I can be in and out in 10-15 minutes and not deal with Centerwell Pharmacy that lost my shipment of Wegovy. They are totally clueless. NEGATIVE 10 STARS repeat NEGATIVE 10 STARS.

Worst customer service ever. The waits are 45 to 50 minutes long and when you leave your number for call back they do not or leave some bs message that they tried contacting you. Meanwhile your phone does not ring. Do not bother with them. Thay make it impossible to cancel.

Actually a zero rating! Absolutely horrible customer service. My meds were to be mailed and received by 3/14. They have yet to be filled. Waited on hold for 30 minutes to be told they were busy. I was provided with a direct number.

Switched Medicare to "Advantage" program with Humana. Centerwell is part of it. Set up prescriptions immediately, made certain I marked four of those NOT to auto refill since I don't require them routinely. Received notice by email today one of the four is being shipped, and I'm being charged for it. One phone for 10 minutes, first with automated menu, then with live person. Told they cannot refund item until I receive it, and must then call them back a second time, get a return label, ship it back, and then get refund IF it is refundable. Seriously? My online account shows this item like other is NOT to be auto refilled. Agent also could see it. Offer not explanation. Told I would have to call back after it arrives, and see IF I can return it. IF??? I explicitly marked it NOT to auto refill. My time is valuable. I ask why they could not take care of this one my first call, and told "the system will not allow that". Blame the "system"? They ARE the system. I asked if they would accept MY BILL for MY TIME spent for second call. That got me a earful. I finally interrupted saying "This is ridiculous", and hung up. Now I get to waste more time once item arrives finding out IF I can return it and IF I can get a refund for something I made sure I would NOT be automatically sent and charged for. Interesting that other items marked not to auto refill do not cost $$, but the one they sent does. Smells to me of a ripoff game being played.

Can you go lower than 1 star? What an absolute horrible mail-order pharmacy! I've spent upwards of 4-5 weeks trying to get insulin order worked through which almost anywhere is a day or so. No communication or should I say my order showed being worked on for 4-5 days but now update so I called today and low and behold while I'm on hold for the next human, good luck understanding them, I next in line and Poof, imagine that suddenly I hey an email from them with the same excuse of we are trying to get hold of your Dr yet again, yes again as they always have issues. Funny they don't contact me and my Dr has 6 workers at a very small office and we never have a problem them answering a call. Such BS and what it is I think is they don't want to provide or ship Insulinas pricing regulated and cost of shipping a 3 months supply is pricey. Meanwhile I get dragged around and ignored until I'm leaving town in 5 days and they still can't fill an order. So they can go straight in the dumpster and rot away for all I care. Fyi I called Drs office and told them to ignore those idiots and send a prescription to Walgreens and poof in 8 hours it is ready and sure I pay an extra $35 for 3 months but avoiding idiots and incompetent fools is worth every penny. Stay Away you've been warned

Center Well Pharmacy deserves a zero star rating in my book. Their operations have consistently exhibited significant flaws. The customer service provided is non existent, making the experience extremely frustrating. Despite the potential cost, I am considering returning to CVS for a more reliable service. Initially, I requested a prescription from my doctor, which proved to be a mistake. I never received any confirmation from Center Well regarding the medication, and when I checked with them, they informed me that it was not in stock. They estimated that it would be available in a few weeks. However, I urgently needed the medication and contacted CVS to transfer the prescription. Within two days, I received my medication from CVS. My doctor also sent one of my refrigerated prescriptions to Center Well Pharmacy. When Center Well Pharmacy refilled the prescription and delivered the medication, it was not cold but room temperature. I placed the medication in the refrigerator to prevent it from spoiling. I will not take any further chances with them, as they have consistently failed to provide the medication when it is in stock.

Horrible - waited on phone for 45 minutes then hung up on me. The online account they want you to use does not work. Got all the way thru and almost to payment when they said their payment system was down and I had to call back and start over. They do not not speak fluent English. Am wondering if I will get my medication.

They show RX shipped and when you call they tell you it was cancelled. You get different countries that you cant even understand. They charge more for mail in then Walgreens without the convenience. They used to be good when it was Humana and now theyre terrible.