CerebralReviews of cerebral.com

Not what I expected when I paid for this service.

Ok if you need only the most basic services. I think their staff is underqualified, but if you only need antidepressants they might suit your needs. My (2nd) provider had little backgroung in mental health yet quite confidentally claimed to be far more qualified than she was > I did a general online backGrouNd cHeck ANd Most OF her ExPERiENce WAs in real eStaTe AND VariOuS oThER NoN mENTal HeALTH RelaTeD backgrounD. YEt she appeared TO waNt tO COME ACROSS AS A FULLY QUAlified mentaL health professinal which, By hER undeRSTANiNg of my situation and her diaGNOSIS anD TReaTMent oPTIONs, she WAS quite obviously not. I came away having felt I'd been lied to. Perhaps this was the case > I believe it was.Please Contact me and I'd be glad to elucidate further. Thx, jaestes123@gmail

My experience with Cerebral has been a bit of a cluster-f. First, I always feel like i’m one of many, in a bad way. My care team always gets my name wrong (I have a nickname that I prefer) even though they said they “put it in [my] file.” It also seems like they don’t really read my messages in general sometimes… my coordinator has asked clarifying questions about details that I gave her just a couple messages before. My prescriber has missed appointments with no explanation, and then texted my personal cell number, using incoherent grammar, without telling the rest of my care team. Finally, the counseling is kind of a joke. I only meet with my counselor once a month, she spends 20 of the 30 minutes reminding me about what to do if I have suicidal ideations, and then she just points me in the direction of some informational pamphlets that vaguely relate to the problems I say i’m having. The only reason i’m sticking with Cerebral is that it costs less than doctors’ copays to get the meds I need (barely… maybe I should quit)

canceling a membership is somewhat of a nightmare.

I just signed up for this service and it hasn't gone well. The first day I scheduled my appointments with both providers. The day before the first appointment they emailed me that there was a glitch in the system and that she wasn't actually available so I needed to reschedule. By that point her appointments were a week out. I show up to my second appointment with the other provider a bit early but even after 10 minutes into our 30 minute confirmed appointment she is a no show. So disappointing.

The first month was great. My prescriber was easy to talk to, my therapist was wonderful and very communicative, the first month of getting my medication was easy. Now for the second month everything has gone wrong with my medication. It wasn’t sent to me, the pharmacy never received a script for it either so I ended up running out. I contacted the team repeatedly and nothing has improved. I thought I would see my therapist once a month but the option to book an appointment with her this month hasn’t happened either. The first month was so amazing so I’m really disappointed that the second month has started so terribly.

There's been all kinds of issues with this service. From only having two choices in counselors when signing up, to figuring out how to change counselors after just one visit with that counselor, to having my new counselor being changed out for someone else because my new counselor wasn't available in my area, and lastly to my big-name insurance company having issues paying out the Cerebral bills and sending me the check to fix it with Cerebral, it hasn't been an easy time. Additionally, I never asked for medication, I specifically defined how I wasn't interested in starting medications, and of course, I get sent medications I don't want. In the Care Counselor (or whatever) initial interview, the counselor semi-railroaded me into semi-diagnosing me as Bipolar. I am not Bipolar, there is nothing wrong with being Bipolar, but it felt very rushed and forced on me. I didn't need Bipolar medications, I just needed to talk with someone and start CBT again. Additionally, after calling the support team and having a someone cancel the medication part of my subscription while I get the billing figured out, I have been sent two more boxes of medications. How does that make any sense?

At first I thought this service was the remedy to all the obstacles I was facing in the health care system. I signed up, scheduled an appointment to discuss meds for ADHD, loved the psychiatric nurse practitioner I was paired up with. He listened thoroughly and got me on the right meds and I started functioning better right away. As part of your monthly plan, you get a short medication follow-up visit 3-3.5 weeks after your initial prescriber visit. I woke up on the morning of my follow-up to find that my appointment had been cancelled with no explanation and I had been rescheduled with another provider A MONTH later. When I called to ask why, they said that the prescriber I first saw wasn't authorized to prescribe this type of medication in my state. ...well then, why in the world did they set me up with him in the first place?! On top of this, why did they wait until the MORNING OF my appointment to cancel it or address the issue. This is totally unacceptable. Now, I'll be another month without meds because there are no refills in the prescription order. Supposedly, they're trying to find me another appointment, but it has been crickets since I called. I had also signed up for the therapy add on initially and, when my therapist showed up eating her lunch, I canceled that. She couldn't figure out the video even though I could see and hear her and so I just had to sit there listening to her chew for 5 minutes. When she called me on the phone to continue the appointment, I could hear that she was still eating, and ended the appointment. Can you imagine a therapist eating her lunch during an in-person visit? Unprofessional. The company seems to think that giving me a 50% discount will make up for the complete lack of cohesive care because, at the end of the day, it's a pill-pushing business with money as the core value. But I'm not a cog in the system of capitalist system. I'm a patient who needs care.