Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 350 reviews with 4 stars · Clear filters
Amanda
I really like my therapist and my care counselor and almost everything has been great, except for the frequency of the appointments. I'm now going more than a full month without talking to either of them. I dont really agree with that because I'm paying the full amount to talk to them at least once a month.
Stephanie Di B.
I LOVE my therapist. I wish they had a sliding scale or payment option instead of paying everything monthly.
Lisa J.
Cerebral helped me with medication and counseling. I live in a remote area and could not find local help. I'm thankful for Cerebral.
customer
Great service fast and friendly response
Marilyn B.
Since my concerns were heard I feel like the Cerebral team has done so much to keep me at ease.The customer service is great and the people are really helpful but in the beginning I didn’t think that medication was enough for mental health and they don’t take my insurance so I couldn’t afford the entire program. Everyone that I’ve had the pleasure interacting with has been helping me get the care that I need.
Reply from CerebralJun 4, 2021
Hi Marilyn, We appreciate you sharing this feedback with us. As a member of Cerebral, we want to make sure you are absolutely satisfied with your care and the Cerebral service as a whole. Your experience and feedback are important to us. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I will be happy to help. Warmly, Stefanie H. Cerebral Coordinator
Briana H.
My experience with Cerebral has been great. I did have to wait a little longer than anticipated to receive my initial meds. I was compensated on my fee for the following month though!
Robert P.
Good service and kind people, but terrible customer service. I tried out the service for a month to see how it worked for me. On the first day of the second month I was charged for a second month but I wanted to cancel my subscription. Customer service then proceeded to cancel my account and all of my meetings / prescriptions but would not refund the second month that I was not getting. A completely ridiculous term and condition making me feel as a customer that their goal was not to provide a good service, but instead to nickel and dime their customers to death. Update: Cerebral in response to my difficulties proceeded to make the situation right with me by waiving their terms and conditions and refunding not only the second month, but the first month as well. Truly a top notch response to a negative situation that has fully restored my faith in company.
Reply from CerebralJun 3, 2021
Hi Robert, Thank you for writing in. It is disheartening to hear that you were not satisfied with our services, and I am sincerely sorry about the frustration that you have experienced regarding the cancellation process. I'd like to see what I might be able to do improve the situation for you. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'd be happy to help however I can. Best, Stefanie H. Cerebral Coordinator
Julia G.
They've been pretty great and were able to match me up with an LGBTQ friendly therapist who is giving me techniques to help manage my ADHD. They were also willing to work with me when I had difficulty paying for the months following the 1 month trial period. The only downside is they aren't covered by any insurance outside of Cigna if you're going in network. I have a different carrier since I'm a 1099 employee.
