CerebralReviews of cerebral.com

The woman who helped me was really nice but she didn’t explain anything. She basically went over my questioner and gave me some pills. And now I have to wait over a month to talk to anyone. I’m not sure how this is supposed to help

I thought my monthly subscription was only going to be $89 per month. This was the therapy without medication subscription which I thought was supposed to be cheaper. Come to find out the 2nd billing period they tried to charge my card for $181. Thank goodness I didn't have that amount transferred unto my debit card at the time they tried, I would have never gotten it back. I don't even have $181 for groceries. It blows my mind how anyone thinks this is affordable. I am trying to get them to cancel my subscription but they are still trying to charge my card for the amount of $181 almost every day. I have emailed them three times asking them to please cancel my subscription, that I am unable to afford it at this time. Each email I send I do get someone new who tries to reel me back in with a 30% discount. It feels like I am trying to turn down a pushy salesman who can't take a hint. I'm scared to have any money on my debit card now in fears they will charge $181 from it!!!!

When originally signing up for Cerebral was incredibly depressed and struggling. I was under the impression that it would be with a licensed therapist, it was with a life coach. One of the reasons I went with them is because they were cheaper I’m assuming this is the reason. The life couch wasn’t a good fit for me. And I found myself avoiding meeting. They did get me on anti depressants which were literally a life saver. If your low on funds and desperate this will be a good fit.

It was wonderfully helpful for my adhd until yall chose to stop medicating. People like me need these meds. I cannot afford another psychiatrist. I cannot believe yall are more concerned about people abusing medication than people THRIVING AND BEING ABLE TO LIVE BECAUSE OF THE MEDICATION. disgusting.

So far I’m not impressed but hoping for a better outcome. I signed up for Cerebral at the end of May. Unfortunately, I didn’t realize my drivers license had expired on my recent birthday. So I called in and had my account put on hold and went to get a new license. The day it arrived, I called in to have the hold removed as I was instructed previously. I was then told I had to send in an email with images of my new ID and three profile photos. I also went to the chat box to let them know I had done so and could someone please contact me with what to do next. The customer response was within a few hours and I was surprised that it was so quick on the weekend. Even setting up my appointments with my care counselor and prescription person one appointment for Monday and one for Tuesday morning. I work afternoons and had to take today off work in order to meet the scheduled time of 3:00 pm. Today at 1 pm I got emails that both my appointments were cancelled. The one for today was shown as a “no show”. How can I be a no show when it was TWO HOURS BEFORE THE APPOINTMENT? I went into the app and was told that I needed to call in to have the hold removed. Ok..BUT if the hold was on the account how was it that not one but two appointments were scheduled already? I then checked the website and was told that “no subscription can be found” wait WHAT? You took my money but can’t find my subscription? So while repeatedly calling and being told there was no one to help me, I again went to the chat box. Explained the situation and someone named Clyde sent me an email stating I had to go into the app or the website to remove the hold on my account. I explained to Clyde that both the website and app would not let me do this. One said I had to call in (yet it’s impossible to get through) and the other says I am not a client and have no subscription. I thought for sure this was a mixup. Clyde then responded that “as we said before you need to remove the hold on the account. Again I told Clyde I was unable to do that. And how frustrated I was that the hold was not removed. After an hour on the phone, my appointments have now been rescheduled for Thursday..from Monday. In the mean time I have to wait until someone has the time to remove the hold off of my account. It “may” be done before my next scheduled appointment. If not I’ll have to reschedule and can’t see my care counselor until a week and a half. I’m hoping that someone will pay attention and remove this hold. I’m looking forward to getting going as I really need some help after the most grueling year of my life. It’s just extremely frustrating that one hand doesn’t seem to know what the other is doing.

I had just got cerebral and canceled it after a week. They’re sooo slow at responding and it’s incredibly frustrating when you need mental help ASAP. Right out the gate, it was incredibly difficult to schedule a session on short notice (next day). They force you to answer a series of questions/preferences about your therapist before you see availability online. Once you make the selection you cannot go back and change the settings yourself to view more therapists.. If you need to widen your selection you have to call customer service for them to undo it. I had to call customer support several times for assistance on this because it seemed like no one would answer. I even sent emails for help also. When I finally did get through they said they would send background summaries of available therapists in the chat. I hung up after this since I figured it would be easier to discuss this in the chat. Wrong. Cerebral customer support only provided background summaries in the chat and then completely disappeared. I sent message after message in the chat box begging for help or for a confirmation. I started to feel like signing up for Cerebral was a complete scam. After calling support back a hundred times again, I finally got a hold of someone and then the Therapist reached out. Such an ordeal... and terrible first impression of the service... but the bright side was she made time for me the same day which was very much appreciated. The session itself was good and was looking forward to making progress. The weekend came and I was feeling like I needed another session, so I messaged the chat on Saturday and Sunday, no response. Mind you, in the chat they include the therapist and a "Coordinator." I figured since it was the weekend I’d let it slide but Monday came and it was a ghost town for 4 hours! I had an urgent need to discuss with them as my job is in jeopardy. No responses to the chat from the coordinator (if therapist was busy) and no responses from emailing Cerebral either. The therapist I was working with finally messaged me back 4 hours later after I had already cancelled. She made an honest attempt to rectify the situation by offering services until the month was up but at this point, I just don't trust Cerebral. How can I make progress on my mental health in an environment like this? While quality of therapy was good, they don’t appear reliable in scheduling, assistance, and communication. I just got cerebral to try it out and there’s already SO many issues. Do not recommend.

My assigned NP was lovely. However I was not made aware in the new change in policy. I am diagnosed with ADHD and went to Cerebral for a convenient way to get my prescription. The nurse explained the situation well, however I was shocked that you do not state this on your website or at any point when signing up for a membership. I have asked for a refund and not heard back.

I haven't been able to spoke to my prescriber. I saw him on the screen for 1 minute and then he disappeard