ChameloReviews of chamelo.com

Reply from ChameloSep 15, 2026

Hi JF, We’re truly sorry for the frustration and inconvenience you’ve experienced, especially after waiting so long for your Aura order. We understand how disappointing it is to be left without clear updates. We’ve looked into this, but unfortunately, we’re unable to locate an open ticket or any interaction with our support team under the information currently available to us. Could you please respond to Trustpilot’s request for more information and provide the email address you used to contact us? Once we have that, we’ll be able to locate your account and order details, and our upper management team will reach out directly to assist you further. We sincerely apologize again, and we look forward to getting this resolved for you. – Chamelo Support Team

Reply from ChameloOct 7, 2026

Hi Anwer, We’re truly sorry for the frustration and disappointment you’ve experienced, especially after waiting so long for a warranty replacement only to encounter another issue with the replacement pair. We completely understand why this has affected your confidence in both the product and our support. Your concerns are important to us, and we don’t want you to feel that you’re being left without a resolution. Upper management will be reaching out to you directly to assist further and work toward getting this matter resolved. We sincerely apologize for the experience you’ve had and appreciate you bringing this to our attention. – Chamelo Support Team

Reply from ChameloSep 15, 2026

Hi Nicolas, We’re sorry for the confusion regarding your order. To clarify, this is a pre-order, and the payment you made was a deposit to reserve one of the limited 250 pairs being produced. Because the glasses have not shipped yet, there is no tracking number available at this stage. We understand how this may have been unclear, and we apologize for any concern it caused. A member of our upper management team will be reaching out to you directly to provide further assistance and make sure everything is properly explained. – Chamelo Support Team UPDATE 10/21/2026: Hi Nicolas! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Reply from ChameloSep 15, 2026

Hi K W, We’re truly sorry to hear about your experience with your Shield glasses. We understand how frustrating and disappointing it must be to have two pairs fail within a relatively short period, especially when you expected greater reliability from the product. We take your concerns about the warranty and product quality seriously. A member of our upper management team will be reaching out to you directly to personally assist with your situation and work toward a resolution. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. – Chamelo Support Team

Reply from ChameloSep 16, 2026

Hi Ta’Sasha, We’re truly sorry for the lack of communication and the frustration you’ve experienced since placing your order. We understand how disappointing it is to have been waiting without any clear shipment updates. We’d like the opportunity to look into this and make things right. A member of our upper management team will be reaching out to you directly to assist further. In the meantime, please respond to Trustpilot’s request for more information with the email address you used when placing your order. This will allow us to identify your purchase and pull up the relevant order details. We sincerely apologize again and look forward to getting this resolved for you. – Chamelo Support Team

Reply from ChameloSep 14, 2026

Hi Jr, We’re truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand how upsetting it is to wait this long without receiving your glasses, and we sincerely apologize for the experience. We want to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your order and help resolve this matter as quickly as possible. Thank you for your patience, Jr, and we hope we can turn this experience around for you. – Chamelo Support Team UPDATE 9/24/2026: Hi again Jr! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Reply from ChameloSep 2, 2026

Hi Guillaume, We're truly sorry for the delay and the lack of transparency around your order. This isn't the level of service we want to provide, and your frustration is completely justified. Our upper management team will be reaching out to you directly to provide further assistance. – Chamelo Support Team UPDATE 9/24/2026: Hi again Guillaume! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Reply from ChameloAug 31, 2026

Hi Ejin, We’re very sorry for any frustration or disappointment you may have experienced. We’d appreciate the opportunity to look into this personally and help get things resolved. Our upper management team will reach out to you directly to assist further. – Chamelo Support Team UPDATE 9/9/2026: Hi again Ejin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team