ChameloReviews of chamelo.com

Reply from ChameloJul 16, 2025

Hi Fabio, We’re very sorry to hear about your experience. However, it appears that your purchase was not made through our official website, Chamelo.com. Unfortunately, there are fraudulent sites out there misrepresenting our products. This Trustpilot page is intended only for customers who placed their orders through Chamelo.com. If your order came from another site, we strongly recommend disputing the charge with your payment provider as soon as possible. If you’re ever unsure in the future, please double-check that you're shopping only at Chamelo.com to avoid scams. We're here to help if you need assistance confirming a source. — The Chamelo Team

Reply from ChameloJul 15, 2025

Hi Jennifer, We sincerely apologize for the delay and the lack of communication regarding your order. Your order includes our Aura model, which is currently backordered—we did send an email notification to inform you of this, but we understand how frustrating it can be not to receive timely updates. Due to high demand during this peak season, our support team has been experiencing a large volume of inquiries, which has unfortunately caused delays in our response time. We’re truly sorry for not getting back to you right away. Our upper management team will be reaching out to you directly to assist with a resolution and ensure your concerns are fully addressed. We appreciate your patience and the opportunity to make things right. Sincerely, Chamelo Support UPDATE 8/12/2025: Hi again Jennifer! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloJul 15, 2025

Hi Nick, We’re truly sorry to hear about your experience and want to extend our sincere apologies for the frustration and inconvenience caused. Due to a recent spike in demand, our small support team has been working through a high volume of inquiries, which unfortunately led to delays in communication. That’s not the level of service we strive to provide, and we completely understand how disappointing it must have been—especially given your excitement about the product. Your feedback is taken seriously, and our upper management team will be reaching out directly to assist and ensure your issue is fully resolved as soon as possible. We appreciate your patience and hope we can regain your trust moving forward. Thank you for bringing this to our attention. Sincerely, Chamelo Support

Reply from ChameloJul 14, 2025

Hi Thomas, We’re very sorry to hear about your experience and truly understand your frustration—especially when the purchase was meant as a gift. That’s never the kind of impression we want to leave. Please note that some models, including yours, may have been backordered at the time of purchase, which can affect the usual shipping timeline. That said, we want to make this right. To help us locate your order and assist you further, please provide your order number or the email address used at checkout. Once we have that, our team will prioritize your ticket and work toward a resolution right away. Thank you again for your patience—we hope to resolve this for you as soon as possible. Sincerely, Chamelo Support

Reply from ChameloJul 14, 2025

Hi Pedro, We’re very sorry to hear about your experience. Based on your description, it sounds like you may have purchased from a scam or fraudulent website. Unfortunately, several imitation sites have appeared recently pretending to sell Chamelo products. We recommend customers always purchase directly from Chamelo.com to ensure product authenticity and proper customer support. We truly apologize for the inconvenience this has caused, and we hope you’re able to recover the funds through your payment provider. If you need help confirming whether your order was placed through our site, feel free to contact us directly with your order number or email. Sincerely, Chamelo Support

Reply from ChameloJul 14, 2025

Hi Chasey, We’re very sorry to hear about your experience and truly apologize for the lack of updates. The sunglasses model you ordered unfortunately became backordered shortly after your purchase, and we understand how frustrating it can be to learn that only after receiving an automated message. We're currently working on improving the transparency of our inventory status to help avoid this in the future. Due to a high volume of support inquiries, our small team has been experiencing some delays in response time—and we’re really sorry that your messages weren’t addressed sooner. That said, our upper management will be reaching out to you directly to prioritize your ticket and ensure you receive the assistance you need. We appreciate your patience and the opportunity to make things right. Sincerely, Chamelo Support UPDATE 8/12/2025: Hi again Chasey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloJul 14, 2025

Hi John, We’re very sorry to hear that your Aura glasses arrived not working as expected. Our small support team has been experiencing a high volume of inquiries during this busy season, and unfortunately, this has caused delays in issuing return labels and responses. Please accept our sincerest apologies for the inconvenience this has caused. To make sure this is resolved quickly, our upper management will be reaching out directly to prioritize your ticket and ensure you receive the support you need. Thank you for your patience—we’re committed to making this right. Sincerely, Chamelo Support

Reply from ChameloJul 14, 2025

Hi Sheara, We’re truly sorry to hear about your experience and understand how frustrating this has been. First and foremost, we want to make it clear that we are not a scam, nor do we engage in any deceptive practices. Our goal is to provide innovative eyewear and a positive customer experience, and we’re sorry that we’ve fallen short in your case. Your order was part of a backordered batch, and we did send an email update regarding the delay. We apologize if that message didn’t reach you or was missed—we understand how important it was for your gift to arrive on time. That said, our upper management will be reaching out to you directly to resolve this matter and ensure you’re taken care of properly. Thank you for your patience, Chamelo Support UPDATE 7/15/2025: Hi Sheara, We’re sorry to hear about your continued frustration, and we appreciate the chance to clarify. We reached out to assist with your request because we genuinely want to help — not because you left a review. That said, we’re glad you did post publicly, as it allowed us to prioritize your ticket more quickly. To be clear, you didn’t “expose” anything. You submitted a review, and we responded with a resolution offer, as we do for all customers who reach out with an issue. Your refund has now been processed. Given that outcome, we hope you’ll reconsider whether this situation truly qualifies as being “scammed.” Our upper management reached out to confirm this with you before processing the refund because in your last email you mentioned "I still haven't received my order nor a refund" which may have been an indication that you were still expecting the order to be shipped. Should you have any further concerns, our team remains available to help. Sincerely, Chamelo Support