ChameloReviews of chamelo.com

Reply from ChameloSep 19, 2025

Hi Luke, We’re sorry to hear that you’ve been having trouble with the durability of your glasses. Thank you for sharing this feedback—it helps us improve our designs for the future. Our upper management will be reaching out directly to assist you further and make sure you’re taken care of. – The Chamelo Team UPDATE 11/12/2025: Hi Luke! Our support team is attempting to get in touch with you to help you resolve this issue. Please check your email inbox. – The Chamelo Team

Reply from ChameloAug 28, 2025

Hi Colin, We’re sorry to hear about your experience and the frustration this has caused. We’d like to clarify that our support team does not use AI chatbots — all responses are handled by real members of our team. We sincerely apologize for the delay in processing your refund. This is certainly not the experience we want for our customers. To ensure this is resolved as quickly as possible, we are escalating your case to our upper management, who will personally reach out to assist you and make sure your refund is processed. Thank you for your patience, and we truly appreciate you giving us the opportunity to make things right. – The Chamelo Team

Reply from ChameloAug 27, 2025

Hi Lekshmi, We’re very sorry for the frustration and confusion regarding your order and communication with our team. After reviewing your case, we can confirm that we sent you an email on August 27th with a clear update on your order status and a due date for delivery. It’s possible our emails may have ended up in your spam or promotions folder, so we kindly ask that you double-check those as well. Please rest assured that our customer care team has been responding to your inquiries, and we apologize if it hasn’t come through on your end. To ensure you get the support you need, our upper management will personally reach out to guide you further and provide any necessary updates about your order. We truly value your patience and understanding, and we’ll make sure you’re taken care of. – The Chamelo Team

Reply from ChameloAug 25, 2025

Hi Ken, Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused you. We want to clarify what happened here so we can help you as quickly as possible. After you filled out the warranty claim, our system displayed a notice asking you to send us a follow-up email once the form was completed so our team could manually process the next steps. Unfortunately, we never received that follow-up email from you, which is why no further progress was made on your replacement. We completely understand how this could have been missed and we sincerely apologize if this step wasn’t clear. We’ve also noticed that the first time we heard back from you since submitting the form was actually 2 days ago, at the same time you posted this review. We're sorry that we missed your calls; our support team is currently backed up due to high contact volume and during moments like these, are unable to answer the phone line. That said, we’re absolutely committed to getting this resolved for you as quickly as possible. To make sure things move forward smoothly from here, our upper management team will be reaching out to you directly to assist and ensure your replacement process is prioritized. Thank you for your patience, and again, we’re sorry for the inconvenience caused. — The Chamelo Team UPDATE 11/12/2025: Hi again Ken! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Reply from ChameloJul 31, 2025

Hi Crissi, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience hasn’t been what it should have been; this isn’t the kind of journey we wanted you to have with us. To clarify, we unfortunately ran out of stock shortly after you placed your order due to a surge in demand. We understand how frustrating this must be and completely agree that communication should’ve been better from the start. You’re right, customers deserve honest, proactive updates, and we’re actively working on better solutions, including your suggestion of a real-time update section on our site. It’s a great idea, and we appreciate you voicing it. In the meantime, our upper management team is already reaching out directly to assist you further. We truly hope we can turn things around and earn back your trust. Thank you again for your thoughtful and constructive review. We’re listening, and we’re working hard to do better. – The Chamelo Team UPDATE 11/13/2025: Hi Crissi! Our team has been waiting for you to return the order before your refund can be processed. Please check your inbox for our messages. – The Chamelo Team

Reply from ChameloJul 31, 2025

Hi Simon, We’re really sorry about the experience you’ve had so far — it’s definitely not the smooth, exciting journey we want our customers to have when ordering from us. We understand how frustrating it must be to wait without a clear confirmation, especially after placing your order back in early June. Please know that our upper management has already reached out to assist you directly and ensure you’re taken care of properly from here on out. We appreciate your patience, and we’re committed to making things right. – The Chamelo Team

Reply from ChameloJul 26, 2025

Hi Elijah, Thanks for reaching out, we’re happy to help. We’ve checked our system and couldn’t locate an open support ticket under your name or email address. Is it possible you contacted us using a different email? If so, please reply here or send us a message with that information so we can locate your case and prioritize it immediately. We truly appreciate your interest in becoming a repeat customer, and we’ll do our best to ensure your experience is worth the wait. – The Chamelo Team

Reply from ChameloJul 21, 2025

Hi Devin, We’re really sorry to hear about the delay and the frustration you’ve experienced. Our support team has been dealing with extremely high contact volume during peak hours, which is why we haven’t been able to attend to the phone line—our sincere apologies for that. Also, the email you received was an automated response, not an AI-generated message. It was intended to inform you that our support team is currently backed up and that responses may take a little longer than usual. Rest assured, our upper management will be reaching out to assist you directly and ensure this is resolved. – The Chamelo Team